Senior IT Systems Analyst
About The Position
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. The Senior IT Systems Analyst supports the design, implementation, and ongoing optimization of business systems, with a primary focus on Salesforce. This role partners with business stakeholders and IT teams to evaluate needs, develop system solutions, manage enhancements, and provide ongoing technical support. This is a temporary position.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3+ years of Salesforce Developer and/or Administrator experience.
- Experience supporting system design, implementation, enhancements, and troubleshooting.
- Experience with project management and technical support.
- Strong understanding of IT systems, infrastructure, and technology best practices.
- Salesforce administration and development
- Systems analysis and solution design
- Ticket management and troubleshooting
- System testing and documentation
- Project coordination and implementation
- Technical problem-solving
- Stakeholder communication
- User training and support
- IT compliance and security awareness
Responsibilities
- Triage incoming system tickets, prioritize requests based on urgency and impact, and manage assigned tickets through resolution.
- Partner with business stakeholders, developers, and project teams to identify system needs and improve existing applications and workflows.
- Design and implement Salesforce enhancements and other system solutions, including requirements, timelines, and implementation considerations.
- Test system changes and enhancements to ensure functionality, security, and alignment with business requirements.
- Maintain clear system documentation, ticket updates, and implementation records to support ongoing maintenance and future enhancements.
- Provide troubleshooting and technical support for Salesforce and other business systems, escalating complex issues as appropriate.
- Train and support users on system functionality, enhancements, and processes.
Benefits
- Learn more about 24 Hour Home Care's benefits for temporary employees here !
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What This Job Offers
Career Level
Senior
