Senior IT Systems Administrator

State of Washington•Thurston County – Olympia, WA

5d•Hybrid

About The Position

The Board of Industrial Insurance Appeals (BIIA) is offering a challenging and rewarding opportunity for the right individual to make a difference through serving the state of Washington. Our employees are our most valuable resource: diverse, energetic, innovative thinkers who care equally about producing quality work and serving the public. We are committed to preserving our culture of diversity and inclusion and to providing a work environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. The BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner. The BIIA rules on approximately 14,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries. The BIIA plays a significant role in the state's multi-billion dollar industrial insurance economic sector. Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and over 3,000,000 workers. The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others. The agency is also the final authority on all proposed structured settlements. The Board is a full-time, quasi-judicial, three-member board appointed by the Governor and confirmed by the Senate. The agency has approximately 140 employees and a biennial budget of approximately $56 million. Headquartered in Olympia, the BIIA also has staffed offices in Lakewood, Renton, Richland, Spokane, Vancouver, and Yakima. The BIIA is a great place to work! We offer flexibility and mobility in the workplace to enhance work/life balance, to improve wellness, and to support a productive work environment, increased job satisfaction and engagement.

Requirements

An associate's degree (or higher) in Computer Science or a related field. (Two years of relevant IT experience will substitute for the degree.)
Four (4) years of experience in the following: Installing, configuring, maintaining, and optimizing physical and virtual Windows servers.
Configuring and maintaining specialized function servers such as file, print, DNS/DHCP, and application.
Monitoring and provisioning server resources to provide optimal performance.
Three (3) years of experience in the following: Configuring network hardware and software, including servers, Storage Area Networks (SANs), and switches.
Administering Microsoft Active Directory, Entra ID.
Managing enterprise backup software and/or solutions.
LAN/WAN Administration.
The experience may have been gained concurrently.

Nice To Haves

A bachelor's degree or higher in Computer Science, Computer Engineering, or a related field.
At least two years of supervisory experience.
Six (6) years of experience in the following: Installing, configuring, maintaining, and optimizing physical and virtual Windows servers.
Configuring and maintaining specialized function servers such as file, print, DNS/DHCP, and application.
Monitoring and provisioning server resources to provide optimal performance.
Four (4) years of experience in the following: Configuring network hardware and software, including servers, Storage Area Networks (SANs), and switches.
Administering Microsoft Active Directory, Entra ID.
Managing enterprise backup software and/or solutions.
LAN/WAN Administration.

Responsibilities

Direct and participate in the agency's IT activities in the areas of network administration, server/desktop administration, and cybersecurity.
Lead design, implementation, management, and optimization of the BIIA server infrastructure and enterprise network environment.
Lead IT projects from initiation to delivery, ensuring alignment with business objectives, delivery within scope and schedule.
Serve as the highest escalation point for complex and high-impact IT problems.
Lead troubleshooting, root cause analysis, and resolution of critical system issues, outages, and performance problems.
Manage and maintain the Microsoft Entra ID environment to support Single Sign-On for cloud and web-based applications, including configuration of enterprise applications, SAML/OIDC federation, user provisioning, and access policies.
Provide hands-on support to the Help Desk team on support issues.
Prioritize tickets and resolve escalated issues, ensuring the timely resolution of end-user requests.
Oversee vendor relations, administer all software and hardware maintenance contracts, and analyze requests for new technology acquisitions to align with organizational IT strategy.
Implement, document, maintain, and test the IT Disaster Recovery Plan.
Supervise and collaborate with the agency's Security Officer.
Assist with assessing security needs, drafting security policies and standards, testing security standards and system changes, analyzing and designing security access.
Interface with management and direct the implementation of changes upon management approval.
Supervise, direct, and mentor two Information Technology professionals.
Coordinate and assign work, develop training plans, and conduct performance reviews.
As a member of the agency's Extended Management Team, participate in strategic planning activities.

Benefits

medical
dental
life insurance
long-term disability
retirement
deferred compensation
flexible spending account
dependent care assistance
paid time off (sick leave, vacation leave, personal holiday, personal leave day)
11 paid holidays
Employee Assistance Program
Tuition Reimbursement