Senior IT Support

Canvas Inc.•Eglin AFB, FL

About The Position

This role involves providing senior-level administration and technical support for various computing environments, including Windows, Linux/UNIX, and specialized RDT&E systems. The position requires configuring, administering, maintaining, troubleshooting, and securing IT infrastructure such as desktops, servers, and workstations. Key duties include managing hardware and software lifecycles, supporting system accreditation and security, and ensuring compliance with Air Force and DoD policies. The role also involves assisting end-users with complex technical issues and contributing to IT and cybersecurity initiatives.

Requirements

Senior-level administration and technical support experience.
Experience with Windows, Linux/UNIX, and RDT&E computing environments.
Proficiency in configuring, administering, maintaining, troubleshooting, and securing desktops, servers, and workstations.
Experience with hardware and software installation, configuration, upgrades, maintenance, patching, and lifecycle support.
Knowledge of IT system establishment, accreditation/authorization, maintenance, documentation, and decommissioning.
Experience implementing and maintaining system security configurations, security patches, access controls, and backups.
Familiarity with monitoring system access and remediating vulnerabilities.
Understanding of Information Assurance/Information System Security principles.
Experience maintaining software inventories, licensing, and configurations.
Ability to support software approval, configuration management, and device control initiatives.
Skills in providing technical assistance to end users and resolving complex IT issues.
Ability to coordinate with government and contractor personnel.
Knowledge of Air Force and DoD policies and technical requirements.
Experience with system backups and recovery activities.
Ability to provide technical recommendations for system improvements.

Nice To Haves

Experience performing duties associated with IAO/IAM and CSA/FSA responsibilities.
Familiarity with Directorate-level IT and cybersecurity initiatives.

Responsibilities

Provide senior-level administration and technical support for Windows, Linux/UNIX, and other specialized RDT&E computing environments.
Configure, administer, maintain, troubleshoot, and secure desktops, servers, workstations, and associated IT infrastructure.
Perform hardware and software installation, configuration, upgrades, maintenance, patching, and lifecycle support.
Support the establishment, accreditation/authorization, maintenance, documentation, and decommissioning of IT systems and enclaves.
Implement and maintain system security configurations, security patches, access controls, backups, and other cybersecurity requirements.
Monitor system access and support remediation of identified vulnerabilities, discrepancies, and security-related deficiencies.
Assist with Information Assurance/Information System Security activities and may perform duties associated with IAO/IAM and CSA/FSA responsibilities when designated.
Maintain software inventories, licensing information, approved software configurations, and associated technical documentation.
Support software approval, configuration management, device control, and other Directorate-level IT and cybersecurity initiatives.
Provide technical assistance to end users and resolve complex hardware, software, operating system, network, and application issues.
Coordinate with Government and contractor personnel to ensure systems remain compliant with applicable Air Force and DoD policies and technical requirements.
Support periodic system backups and recovery activities to protect mission data and maintain system availability.
Provide technical recommendations for system improvements, modernization, interoperability, and configuration changes.