Senior IT Support Specialist

Environmental Works Inc • Kansas City, MO

16h • $70,000 - $82,000 • Hybrid

About The Position

Environmental Works, Inc. (EWI) is looking for a Senior IT Support Specialist based in Kansas City, MO to provide advanced technical support, resolve escalated IT issues, and support day-to-day IT operations across a multi-location organization. This role functions as a senior help desk resource and junior systems administrator, supporting a Microsoft 365-centric environment with a hybrid identity model (Active Directory and Entra ID). The ideal candidate is a proactive, service-oriented IT professional who can independently troubleshoot complex technical issues, take ownership of problems from start to finish, and contribute to improving IT systems and processes. This position supports employees working in office, field, and remote environments and plays a key role in maintaining reliable, secure, and efficient IT operations.

Requirements

• Three (3) or more years of IT help desk, desktop support, technical support, systems support, or related experience.
• Demonstrated ability to independently troubleshoot and resolve escalated technical issues.
• Experience supporting Microsoft Windows environments, Active Directory, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Strong understanding of user account lifecycle, hardware and software troubleshooting, basic networking concepts
• Ability to communicate effectively with employees at all technical skill levels.
• Strong documentation, organization, follow-through, and ticket management skills.
• Driver’s License
• High School Diploma or GED

Nice To Haves

• Five (5) or more years of IT help desk, desktop support, or systems support experience
• Experience in a hybrid identity environment
• Experience in a multi-location business environment
• Experience supporting field-based, operations-based, or remote employees
• Experience with Active Directory, endpoint management, remote support tools, mobile device management, cybersecurity tools, or ticketing systems
• Experience with basic server administration or exposure to domain services
• Experience with networking equipment, firewalls, or WiFi systems
• Exposure to PowerShell or other related scripting
• Experience assisting with IT projects, equipment rollouts, migrations, inventory management, and vendor coordination

Responsibilities

• Provide help desk support for employees across multiple locations, departments, and work environments.
• Troubleshoot, resolve, and document hardware, software, network, printer, mobile device, phone, email, and user access issues in a timely and professional manner.
• Serve as a Tier 2/3 escalation resource, handling complex or recurring technical issues.
• Set up, configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, docking stations, printers, mobile devices, and other end-user equipment.
• Support onboarding and offboarding processes, including user account setup, device preparation, software access, email configuration, permissions, and equipment recovery across Active Directory and Microsoft 365 environments.
• Administer and support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), including user management, permissions, and troubleshooting.
• Support Entra ID (Azure AD) and identity synchronization concepts (hybrid identity), including MFA and conditional access concepts.
• Support Active Directory (on-premises), including user accounts, group membership, password resets, and basic OU management.
• Support cybersecurity best practices by assisting with user education, access control, multi-factor authentication, endpoint security, phishing awareness, and incident reporting.
• Maintain accurate documentation of help desk tickets, troubleshooting steps, equipment assignments, user accounts, system changes, and IT procedures.
• Assist with inventory management for IT hardware, software licenses, peripherals, mobile devices, and related equipment.
• Assist with endpoint management, device policies, and security controls.
• Provide support for conference rooms, video meetings, presentations, office equipment, and internal meetings as needed.
• Coordinate with vendors, service providers, and internal stakeholders to resolve technical issues, schedule repairs, and support IT-related projects.
• Troubleshoot network connectivity issues, including WiFi, VPN, DHCP, DNS, and general TCP/IP-related issues.
• Assist with network, server, phone system, security camera, access control, and infrastructure support under the direction of IT leadership.
• Identify recurring issues and recommend and implement improvements to reduce support volume and increase efficiency.
• Support employees with professionalism, patience, and clear communication, including users with varying levels of technical experience.
• Maintain confidentiality and security of company data, user information, system access, and IT-related documentation.
• Participate in IT projects, upgrades, rollouts, migrations, audits, and other technology initiatives as assigned.
• Perform other job-related duties and responsibilities as may be assigned from time to time.

Benefits

• 1700/3400 Deductible Health Insurance Plans Available
• 3400 includes Health Savings Plan (HSA) Company Contribution with Employee Contribution
• Dental
• Vision
• Health Savings Account (HSA)
• 401k | Up to 4% Company Match
• Accident
• Hospital Indemnity
• Critical Illness
• Life and AD&D
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program (EAP)
• SmithRX | Prescription Drug
• ValenzHealth | Surgery and Imaging
• CancerCare
• Healthjoy | Care Navigation Platform
• Tuition Reimbursement
• Career and Personal Development Resources and Training
• Boot Reimbursement
• Apparel Reimbursement
• Gym Membership Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED