Senior IT Support Specialist

SmartBiz Loans • Northbrook, IL

2d • Onsite

About The Position

Our IT team is at the heart of ensuring the company is able to perform at its highest level. We are a small but mighty team, providing excellent customer service for the company day to day, while continually seeking opportunities to improve so we can scale and better support the organization. This role is a critical component of the IT team, with the opportunity to have a large impact on the company as a whole. The ideal candidate will be inspired to make a large impact and contribute to Smartbiz' success, all while balancing scrappiness and an eye for opportunities to improve. Candidates must be located in the Chicago Illinois (NorthBrook) area or willing to relocate. This is an on-site position with all 5 work days a week in office.

Requirements

• 6+ years progressive experience in IT Support.
• Extensive experience working with different operating systems including Windows Servers, Windows Desktop OS and Mac OS
• Ability to prioritize and manage several milestones and projects efficiently
• Experience in administration of MDM and endpoint management systems
• Deep working knowledge of helpdesk system administration and acumen.
• High competency in cloud-based SaaS tools like Google Workspace, Microsoft O365, Remote Desktop Server, Ring Central, etc.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Strong ability to process and retain highly technical information
• Experience with Asset Management, Procurement, and Vendor management tools/methodologies
• Innate customer focus and ability to interact with end users at every level all the way to C-suite
• Experience with Google meeting rooms, A/V setup and running All Hands meetings when needed

Nice To Haves

• JIRA and Confluence preferred
• Experience with Dell Securityworks
• Current Microsoft, Google, JAMF and/or OKTA certifications
• Hands on experience with CloudFlare
• Running cloud-based Windows Servers
• Experience with AWS

Responsibilities

• Be the primary contact for technical issues in the Chicago office as well as serve as one of the first-line tech support and escalation points for Smartbiz company-wide workers.
• Maintain essential IT operations, including cloud email systems, desktop and server operating systems, Microsoft AD, security tools and other general software applications, on-site servers, routers, switches, WiFi, laptops, desktops, etc.
• Serve as the subject-matter expert supporting primarily Windows servers, AD, Windows Desktop systems and applications as well as Mac OS X, and web based software applications including Microsoft O-365 and Google Workspace.
• Provide advanced support for all internal applications and systems as well as research and evaluate emerging technologies, hardware, and software.
• Assist with IT-focused projects (system upgrades, rollouts, remediation, etc.)
• Work towards automation on repetitive IT tasks and improve on internal IT systems and processes
• Administer a wide variety of SaaS products while striving for a team-centric environment & knowledge-sharing approach
• Work cross-functionally and be an integral part of the growth of SmartBiz

Benefits

• Mission-driven culture focused on small business banking.
• Competitive compensation and equity participation where applicable.
• Employer-paid medical, dental, vision, life, and disability insurance for eligible employees and dependents.
• 401(k) retirement plan.
• Flexible vacation policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed