Senior IT Support Specialist
Tempus AI•Chicago, IL
•$80,000 - $95,000•Hybrid
About The Position
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Requirements
- Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
- Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
- Installing and supporting security products like endpoint and anti-virus/malware protection
- Basic network and VOIP phone system troubleshooting
- Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
- Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
- Proficiency in supporting both Mac OS-X and Microsoft Windows
- Experienced with supporting remote, on-site, and hybrid users
- Ability to work in fast-paced, agile environments, including off-hours support
- Minimum of 2 years in an IT related field and/or relevant customer service role
Nice To Haves
- Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
- General familiarity with Microsoft SCCM
- General familiarity with Mobile Device Management (MDM) applications
- Google Suite Admin experience
- Previous experience coordinating with DevOps and/or information security teams
- Previous experience in the healthcare sector
- Professional certifications such as ITIL Foundations or Comptia A +
- BS in Computer Science, Information Systems, or related field
Responsibilities
- Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following: Addressing and mitigating technology-related issues for employees, i.e. desktop support
- Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
- User account administration including on and off-boarding of employees
- Evaluating and testing new technologies
- Working with software and hardware vendors
- Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
- Supporting executives with IT-related issues
- Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
- Phone and remote support for Tempus clients
- Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees
Benefits
- incentive compensation
- restricted stock units
- medical and other benefits depending on the position
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What This Job Offers
Job Type
Full-time
Career Level
Senior
