Senior IT Support Specialist
About The Position
At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact! We are currently seeking a highly motivated Senior IT Support Specialist to join our growing IT team and provide exceptional support across our network of healthcare offices.
Requirements
- 3+ years of IT support experience in a Service Desk or similar environment
- Strong troubleshooting skills for Level 1 and Level 2 technical issues
- Advanced knowledge of Windows operating systems (Windows 10 Enterprise or newer)
- Experience with Active Directory, email configuration, and remote support tools
- Understanding of computer systems, mobile devices, and office technology
- Experience troubleshooting network printers and scanners
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience using IT Service Management platforms such as ServiceNow
- Valid driver’s license and reliable transportation for travel between office locations
- Ability to lift and move equipment up to 50 lbs.
Nice To Haves
- CompTIA A+ Certification
- Network+ or other IT certifications
- Bachelor’s degree or equivalent experience
- Experience supporting healthcare environments is a plus
- Familiarity with G-Suite products preferred
Responsibilities
- Serve as the first point of contact for technical support requests via phone and self-service ticketing systems
- Provide Level 1 and Level 2 technical support for end users
- Troubleshoot desktop, application, hardware, and network-related issues
- Support Active Directory, password resets, email configuration, and remote access
- Resolve desktop performance and internet connectivity issues
- Install and troubleshoot printers, scanners, and software across multiple locations
- Assist with basic network administration tasks including running and terminating lines
- Deliver white-glove support to executive leadership and VIP users
- Collaborate with vendors and escalate unresolved issues when necessary
- Document incidents, updates, and resolutions within ServiceNow
- Provide guidance and troubleshooting support to junior team members
Benefits
- Competitive compensation based on experience
- Health Insurance available on Day 1
- Dental, Vision, Life Insurance, and Disability coverage
- 401(k) Plan
- Generous PTO and paid holidays
- Opportunity to work in a fast-paced healthcare environment supporting critical operations
- Growth and advancement opportunities within a rapidly expanding organization
- Health Insurance on day 1
- Dental, Vision, Life Insurance, Short- and Long-term disability
- 401k Plan
- generous PTO
- 8 paid holidays (2 floating)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
