Senior IT Support Specialist

National Basketball Plyrs Assn•Los Angeles, CA

8d•$125,000 - $130,000•Onsite

About The Position

The National Basketball Players Association (NBPA) is seeking a Senior IT Support Specialist to serve as the primary on-site technology resource for their Los Angeles facility. This role is crucial for ensuring seamless day-to-day IT operations and providing exceptional end-user support. The specialist will be responsible for maintaining the technology infrastructure, supporting staff and players, managing AV and event technology, and collaborating with the New York IT team to deliver secure, reliable, and efficient technology services across both offices.

Requirements

5+ years of experience in IT support, IT operations, or help desk roles
Strong knowledge of Mac and Windows environments, including hardware and software troubleshooting
Experience supporting networking fundamentals (Wi-Fi, VLANs, switching, basic routing concepts)
Familiarity with AV systems and conference room technology (e.g., Zoom Rooms, wireless presentation tools, displays)
Experience with MDM platforms (e.g., Kandji, Intune) and device lifecycle management
Working knowledge of Microsoft 365 and/or Google Workspace administration
Understanding of basic cybersecurity principles (MFA, endpoint protection, access control)
Ability to troubleshoot independently and resolve issues efficiently in a fast-paced environment
Demonstrated ability to be a self-starter and operate independently, effectively managing responsibilities as the primary on-site IT resource
Strong sense of ownership and accountability over systems, issues, and user experience
Ability to adapt quickly and problem-solve in real time without immediate escalation
Ability to effectively provide remote technical support across distributed teams
Strong communication skills with a focus on customer service and professionalism
Strong organizational skills with attention to detail and the ability to manage multiple priorities
Ability to lift up to 50 lbs
Comfortable working on-site full-time with occasional evening or weekend support

Responsibilities

Serve as the primary on-site IT resource for the Los Angeles facility, providing hands-on support across all technology systems
Deliver white-glove end-user support for staff, players, and guests, including troubleshooting hardware, software, and network issues
Oversee day-to-day IT operations, ensuring all systems (network, Wi-Fi, printers, endpoints) are fully functional and optimized
Manage and support conference room and AV technology, including displays, audio systems, and wireless presentation tools
Coordinate setup, support, and teardown for events, meetings, and activations, including after-hours support as needed
Support user onboarding and offboarding, including device provisioning, account setup, and access management
Partner with NY-based IT leadership to implement and maintain IT standards, policies, and security practices
Monitor, troubleshoot, and escalate issues related to network infrastructure, cybersecurity, and system performance
Maintain inventory of IT assets and oversee equipment lifecycle management (procurement, deployment, replacement)
Liaise with external vendors and service providers for installations, maintenance, and issue resolution
Assist in documenting systems, processes, and support procedures to ensure operational continuity
Proactively identify opportunities to improve reliability, efficiency, and user experience across the LA facility
Provide remote IT support for the New York office, assisting with troubleshooting, system administration tasks, and project work
Support cross-office initiatives and projects, ensuring alignment and consistency between LA and NY environments
Act as a flexible IT resource, shifting between on-site support and remote responsibilities based on business needs