Senior IT Support Analyst

Beeline Medicines • Stamford, CT

5d • $102,000 - $133,000 • Onsite

About The Position

The Senior IT Support Analyst is the primary on-site technology resource for assigned office, delivering both everyday desktop support and high-visibility, white-glove technology service in a fast-paced, executive-facing environment. Reporting to the Senior Manager, IT End User Services, this role blends traditional end user support — troubleshooting hardware, software, network, and M365 issues for office-based employees — with specialized responsibility for executive technology, live event production, and boardroom-grade AV systems. The Senior IT Support Analyst is regularly the face of IT for C-suite leadership, board members, analysts, and investors, ensuring flawless technology performance during earnings webcasts, investor days, board presentations, and other high-stakes events. This is a fully on-site, hands-on role requiring strong technical versatility, sound judgment under pressure, and the professionalism to represent IT in front of senior stakeholders and external guests.

Requirements

• Bachelors Degree in Information Technology, Computer Science, or related discipline or equivalent years of industry experience
• 5+ years of hands-on IT support experience, including desktop support, AV/event technology, and end user troubleshooting.
• Experience setting up and operating AV equipment for executive-level meetings and events: conference room systems, webcasting, video conferencing, microphones, displays, and streaming technology.
• Experience with Microsoft 365 applications and basic administration, including account management and Entra ID, Intune and Autopilot.
• Windows 10/11 and MacOS desktop support, troubleshooting, and imaging.
• AV and event production: conference room systems, webcasting equipment, video conferencing, streaming, and live event production
• Experience providing direct technology support to senior executives in a corporate office environment.
• Executive-facing presence: comfortable and professional working directly with C-suite, board members, and external investors.
• Experience supporting investor relations or corporate communications events: earnings calls, investor presentations, or board meetings.
• Reliable follow-through: completes assigned work on time without needing reminders.
• Clear documentation habits: writes accurate ticket notes and follows established procedures.

Responsibilities

• Provide first and second-level IT support for office-based employees, including troubleshooting and configuring hardware, software, network connectivity, printing, and M365 application issues.
• Resolve tickets within established SLAs.
• Escalate issues that exceed scope to the Senior Manager or the MSP service desk.
• Document all support activity in the ITSM ticketing system.
• Provide white-glove desktop and technology support to C-suite executives, including priority response, workstation setup, home office technology configuration, and travel tech preparation.
• Serve as the on-site technology point of contact for executive leadership, visiting board members, and other key stakeholders at the office.
• Ensure executives have working, tested technology before every meeting, presentation, or external engagement.
• Set up and operate AV equipment for earnings webcasts, investor days, board presentations, analyst meetings, and company town halls.
• Run rehearsals, manage run-of-show technology, monitor live feeds, troubleshoot issues in real time, and break down equipment after events.
• Coordinate with external AV vendors and webcast providers when events exceed in-house production capability.
• Support off-site investor events and dinners with portable AV and connectivity solutions.
• Maintain all office conference room technology: Teams Rooms systems, displays, cameras, microphones, and wireless presentation devices.
• Perform regular checks and preventive maintenance so equipment is ready before it is needed.
• Set up temporary or overflow meeting spaces for board visits and investor days.
• Manage guest Wi-Fi access, loaner devices, and visitor connectivity for external guests.
• Coordinate the delivery of hardware to end users.
• Manage office hardware and supplies.
• Maintain inventory records for endpoints, peripherals, conference room equipment, and track loaner devices.
• Support account provisioning, password resets, MFA troubleshooting, group membership updates, and access requests following established procedures.
• Assist with requirements gathering and participate in hardware refreshes, office buildouts, technology deployments, equipment relocations, testing, and implementation activities.
• Perform other duties and responsibilities as assigned

Benefits

• Competitive health and wellness coverage (structure and premiums vary by country)
• Paid time off, public holidays, and additional leave entitlements in accordance with local requirements
• Flexible work arrangements / hybrid schedule
• A discretionary annual bonus and long-term incentive award (e.g., equity) may be available based on individual and Company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior