Senior IT Site Manager

TraPac, LLC•Oakland, CA

5d•$137,917 - $164,440•Onsite

About The Position

This role oversees all site technology systems, including IT and operational technology (OT). Responsibilities include networks, servers, storage, telecommunications, disaster recovery, terminal operating systems (TOS), and systems such as crane and gate OCR and PDS. The position ensures technology supports safe, efficient operations through strong system performance, security, and continuous improvement. The primary function is to devote energies to overall management and direction of all information systems design, implementation and maintenance of automated terminal operation systems. This is an onsite position, based at TraPac’s terminal at the Port of Oakland.

Requirements

Bachelor’s degree (BS/BA) in Information Technology, Computer Science, or related field; or Associate degree with equivalent relevant experience
Minimum 10 years of progressive IT experience, including at least 5 years leading teams and managing contractors (5–10 individuals)
Experience managing and delivering IT projects and initiatives
Hands-on experience with: Active Directory administration, Microsoft 365 (O365) and Azure environments, Network fundamentals (TCP/IP, network operating systems), VoIP phone systems, Virtualization platforms (VMware ESX/vSphere), Server and operating systems (Windows Server, Linux, macOS)
Strong leadership and team management skills, including mentoring and developing staff
Ability to coordinate service delivery across IT teams, vendors, and business stakeholders
Strong organizational, planning, and time management skills
Proven ability to break down complex problems into actionable solutions
Experience developing processes, documentation, and operational standards
Strong analytical, problem-solving, and decision-making skills
Ability to lead the scoping, design, implementation, and testing of technology solutions
Effective communication skills, with the ability to work across diverse teams and with senior leadership
Ability to manage multiple priorities in a fast-paced, operational environment
High level of ownership, accountability, and follow-through
Possession of a valid, unrestricted driver license and acceptable driving record.

Nice To Haves

Experience in supporting or working within industrial or operational environments is preferred
Experience with Position Detection Systems (PDS) / Real-Time Location Systems (RTLS), such as Mi-Jack Mi-Star or Kalmar SmartPort
Experience with crane and gate Optical Character Recognition (OCR) systems (e.g., ABB, Certus, Nascent, Lynxis)
Experience supporting logistics, terminal, or transportation systems (e.g., RFID, GPS, TOS)
Experience assessing and developing preventative maintenance programs and managing vendor service contracts.
Exceptional analytical ability to coordinate installations, upgrades, and evaluate operational issues of computer systems
Excellent time-management, self-motivation, and communication (both written and verbal) abilities
Ability to plan, develop, document, communicate, train, and lead others to project completion
Ability to work in a self-directed manner
Ability to take a project from start to finish with the ability to make sound decisions and recommendations
Must be able to handle multiple situations under time constraints
Ability to work well with systems users
Thorough follow-up and focus on issues until resolved and summary on closed issues
IT Service Desk leadership
Experience working in a 24/7 operational environment with after-hours support requirements
Experience working with and communicating with senior leadership
Embodies a high level of ownership of IT support as the point person for regional locations.

Responsibilities

Manage all site technology systems, including both Information Technology (IT) and Operational Technology (OT), such as networks, servers, storage, telecommunications, disaster recovery, terminal systems (e.g., TOS, GOS, etc.), and operational systems including crane and gate OCR and PDS.
Oversee the procurement, maintenance, and lifecycle management of all technology systems to ensure reliability, performance, and continuous improvement.
Monitor system performance and availability, ensuring uninterrupted service and optimal operational efficiency.
Provide technical support and guidance to users of systems, hardware, and related technologies.
Develop, implement, and maintain department standards, policies, and operating procedures.
Manage vendor relationships, including preventative maintenance programs and service contracts for all systems and equipment.
Contribute to the management of the department operating budget through ongoing analysis and control of expenditures.
Lead continuous improvement efforts by evaluating new and emerging technologies to support terminal operations and maintain competitiveness.
Develop and deliver training programs to ensure effective use of systems and promote adoption of new technologies.
Maintain effective communication of system status, issues, and updates with stakeholders across departments.
Collaborate with operational and business teams to understand requirements and ensure technological solutions align with company goals and priorities.
Ensure systems are secure, reliable, and aligned with operational needs, including participation in incident response and after-hours support as required.
Manage staff scheduling, including rotation for weekend and after-hours coverage.