Project/Program Manager IT

Diversified Services Network, Inc.•Chicago, IL

7d•$90,000 - $107,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior IT Project Manager to join our team in Chicago, IL! We offer full benefits, PTO, 401k, and more! If you are a high-impact project manager who excels at synthesizing complex, cross-team inputs into structured, decision-ready insights and thrives in fast-paced, matrixed environments within an extremely reputable, stable Fortune 500 company — let’s talk! We are seeking a Senior IT Project Manager to drive clarity, alignment, and execution visibility across application development initiatives within our digital organization, in a hybrid role based in Chicago, IL (3 days on-site per week). This role partners closely with Engineering, Product, Platform, and Analytics teams to ensure leadership has a consistent, clear view of progress, risks, and priorities. You will synthesize complex, cross-team inputs into structured, decision-ready narratives and professional reporting for a variety of audiences — from development teams to senior leadership. The ideal candidate brings strong executive presence, structured thinking, and a talent for distilling ambiguity into clear takeaways.

Requirements

Bachelor’s degree required with 5+ years of relevant project management experience.
Experience working in software development organizations is required.
Microsoft Office Suite proficiency, with particular strength in PowerPoint (executive-level deck creation) and Excel.
Azure DevOps — for tracking work items, managing delivery artifacts, and maintaining project visibility.
Understanding of SDLC and CI/CD concepts sufficient to engage meaningfully with engineering teams and accurately capture delivery status.
Power BI — for data visualization and reporting to support delivery insights and stakeholder communication.
SQL and/or Python — for querying and analyzing delivery data to support structured reporting and storytelling.
Executive presence — confident engaging with senior leadership and able to tailor content and communication style to different audiences.
Structured thinking and strong storytelling through data — able to distill ambiguity and complex cross-team inputs into clear, decision-ready takeaways.
High attention to detail — ensures accuracy and consistency across all reporting, slide decks, and delivery tracking artifacts.
Ability to operate independently with strong judgment in a fast-paced, matrixed environment.

Nice To Haves

MBA or equivalent business training preferred.

Responsibilities

Serve as the primary communicator for division development — attend development and technical meetings to elicit timelines, issues, and risks, and translate them into cohesive development narratives highlighting milestones, delays, and challenges.
Create professional, audience-tailored slide decks and reports that clearly illustrate relevant status, risks, and priorities for development teams, product owners, and senior leadership.
Own roadmap management — maintain a clear, current view of delivery commitments, milestones, and sequencing across cross-functional teams.
Track risks and dependencies across Engineering, Product, Platform, and Analytics; drive follow-up actions and escalate blockers to ensure delivery stays on schedule.
Drive cross-functional alignment — ensure teams are coordinated on priorities, dependencies, and accountability in a matrixed organization.
Operate independently with strong judgment, setting priorities and managing a broadly defined workload with minimal oversight.