IT Program Manager
About The Position
As part of the Outsourcing Governance Office (OGO), you will play a critical role in shaping and sustaining the long-term success of Schwab Technology Services (STS) outsourcing strategy. This role is centered on driving meaningful outcomes through governance excellence—ensuring vendor engagement models are scalable, efficient, and aligned to enterprise priorities. You will act as a trusted partner to senior leaders, enabling thoughtful decision-making around outsourcing strategy while balancing flexibility in workforce planning with strong risk awareness. In this role, you will collaborate closely across Corporate Vendor Management, HR, Legal, and Finance to strengthen governance practices and ensure alignment with enterprise standards. You will influence how third-party partnerships are structured, monitored, and optimized—bringing clarity to performance expectations, service delivery, and financial outcomes. Your work will directly impact cost efficiency, operational consistency, and the quality of vendor-delivered work, while supporting Agile teams that rely on external partners to deliver against business priorities. Success in this role requires the ability to evaluate complex challenges, anticipate risks, and design governance processes that improve transparency, accountability, and performance over time. You will continuously assess outsourcing models, refine metrics and reporting, and champion improvements that enhance both vendor outcomes and internal stakeholder experience. Through strong collaboration and adaptability, you will help ensure the outsourcing program evolves to meet changing business needs while maintaining alignment with enterprise guiding principles.
Requirements
- Bachelor’s degree in Management Information Systems (MIS) or related field, or equivalent experience
- 3–5+ years of IT, procurement, or vendor-related experience supporting third-party relationships at an enterprise level
- Demonstrated experience managing and optimizing outsourcing or vendor labor models while maintaining risk awareness across the enterprise
- Proven ability to influence stakeholders and build trusted relationships to drive alignment and decision-making
- Experience analyzing and managing outsourcing capacity based on demand and strategic priorities
- Track record of improving cost efficiency, productivity, and quality of outsourced work
- Experience defining performance expectations, tracking outcomes, and improving operational processes
- Ability to assess complex problems, identify solutions, and implement process improvements in a dynamic environment
- Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
Nice To Haves
- Financial services industry experience
- Strong written and verbal communication skills with the ability to translate complex concepts into clear insights
- Experience supporting vendor contracts, service levels, and pricing discussions in partnership with cross-functional teams
- Experience managing vendor performance through scorecards, metrics, and reporting
- Strong analytical skills with the ability to anticipate risks and recommend proactive solutions
- Experience working in Agile environments or supporting distributed teams
- Negotiation experience supporting vendor or supplier relationships
Responsibilities
- Drive meaningful outcomes through governance excellence, ensuring vendor engagement models are scalable, efficient, and aligned to enterprise priorities.
- Act as a trusted partner to senior leaders, enabling thoughtful decision-making around outsourcing strategy.
- Collaborate closely across Corporate Vendor Management, HR, Legal, and Finance to strengthen governance practices and ensure alignment with enterprise standards.
- Influence how third-party partnerships are structured, monitored, and optimized.
- Bring clarity to performance expectations, service delivery, and financial outcomes.
- Support Agile teams that rely on external partners to deliver against business priorities.
- Evaluate complex challenges, anticipate risks, and design governance processes that improve transparency, accountability, and performance.
- Continuously assess outsourcing models, refine metrics and reporting, and champion improvements.
- Enhance both vendor outcomes and internal stakeholder experience.
- Ensure the outsourcing program evolves to meet changing business needs while maintaining alignment with enterprise guiding principles.
Benefits
- bonus or incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
