Senior IT Project Engineer

Strategic Technology Solutions LLC

1d•$105,000 - $115,000•Remote

About The Position

The Senior IT Project Engineer (SPE) provides the highest level of technical expertise within the service delivery department. The role collaborates with project managers, solutions architects, and other project engineers to identify and implement client technical needs, assess regulatory applicability and risk, and determine appropriate, compliant solutions to business problems. The SPE also partners with other delivery areas to implement and support trusted technology, including cloud solutions. The position requires a positive attitude and the ability to work with minimal management in a team environment. The employee is expected to follow the company’s core values and align with its vision and mission. This is a remote position, with travel as needed and participation in an on-call rotation.

Requirements

At least 7 years of experience in relevant IT fields.
Strong experience across multiple technologies, including physical and virtual infrastructure, networking components, and Microsoft environments.
Expertise configuring and managing network infrastructure, including firewalls, switches, wireless access points, and VPN technologies.
Expertise configuring and managing enterprise infrastructure, including Hyper-V or VMware (ESX/vCenter), virtual desktops, physical servers, and storage appliances.
Expertise configuring and supporting Microsoft technologies, including Entra ID, Intune, Office 365, Azure, SharePoint, Teams, and on-premises operating systems.
Demonstrates professionalism, discretion, and good judgment in interactions with coworkers, clients, and others.
Takes initiative and can work independently.
Strong decision-making, attention to detail, and project management skills.
Excellent time management.
Passion for delivering a remarkable client experience and client success.
Proven analytical and creative problem-solving abilities.
Self-motivated, reliable, and punctual.
Ability to multitask, pivot, and adapt quickly to change.
Excellent verbal and written communication skills.
Understanding of support tools and techniques and how technology is used to provide IT services.

Nice To Haves

Experience working for a Managed Service Provider (MSP) or IT service provider; law firm experience is a plus.
Familiarity with MSP tools such as Autotask PSA, Datto RMM and BCDR, BrightGauge, and Hudu.
Familiarity with PowerShell and other scripting languages for application deployment, reporting, and automation.
Familiarity with security technologies, risk management, and industry frameworks or standards such as CIS, NIST, and SOC 2 or similar.
An associate or bachelor’s degree in computer science, information sciences, or a related IT field is preferred.
Experience with legal technology such as iManage and NetDocuments is a plus.
Experience with virtual desktop, DaaS, or Windows PC.
Current Microsoft certificates and Cisco certifications are a plus.

Responsibilities

Provide technical leadership to guide, support, and develop solutions for client and internal engagements.
Mentor, train, and guide junior service delivery staff.
Achieve 85% billable utilization across active client projects and professional service requests.
Maintain at least a 90% CSAT score on delivered projects.
Create, update, and maintain client information in the documentation system as client environments change.
Provide exceptional customer service and timely technical expertise on projects.
Track personal project metrics, including actual versus scheduled hours and billable time percentage.
Conduct network discoveries and onboard new managed service clients.
Identify, propose, design, and deliver infrastructure upgrades and projects for managed service clients to support productive, secure, and stable environments aligned with IT best practices.
Resolve client technical issues with little or no escalation.
Follow and help improve service delivery procedures and company security protocols.
Stay current with new technologies and pursue certifications aligned with the service delivery strategy.
Document and account for all time worked in the ticketing system.
Participate in the on-call rotation as a technical resource.
Perform other duties as required by the supervisor.
Travel as needed.