Senior IT Professional – Medical Devices

Humana•Louisville, KY

1d•$80,900 - $110,300•Remote

About The Position

The Senior IT Professional – Medical Devices coordinates the technology lifecycle and operational support of medical devices across Primary Care clinics. The role is a central point of coordination for clinic teams, enterprise IT, security, infrastructure teams, and external vendors, ensuring devices are implemented, maintained, supported, upgraded, and remediated effectively. The position provides end-to-end coordination for installations, upgrades, troubleshooting, and technology-related issues, with an emphasis on minimizing disruption to providers, clinical staff, clinic operations, and patient care. It also drives medical-device technology compliance and risk remediation, including resolution of VITs, IOPs, vulnerabilities, lifecycle risks, and other compliance gaps. The role supports devices throughout their lifecycle, from implementation and deployment through maintenance, upgrades, remediation, replacement, and retirement. It maintains visibility into device ownership, connectivity, support status, and dependencies across supported clinics, and coordinates significant firmware, software, and configuration changes. Internal requirements include documented operational and maintenance processes, certification where software or drivers are installed, setup and configuration documentation, functional testing, and evaluation of major firmware or software releases. This is a remote position with occasional travel to Humana offices for training or meetings. Employees working from home or a hybrid home/office arrangement must have internet service with at least 25 Mbps download and 10 Mbps upload and a dedicated workspace that protects member PHI/HIPAA information. Scheduled hours are 40 per week.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Technology, or a related field, or equivalent professional experience.
Significant experience supporting complex enterprise technology environments.
Demonstrated experience coordinating work across multiple technology teams, business stakeholders, and external vendors.
Strong problem-solving and incident-resolution skills, with the ability to drive complex issues from identification through closure.
Experience with technology risk, vulnerability remediation, compliance, change management, or IT governance processes.
Strong project coordination and organizational skills, with the ability to manage multiple concurrent priorities.
Excellent written and verbal communication skills, including the ability to communicate effectively with technical teams, vendors, clinic leadership, providers, and clinical staff.

Nice To Haves

Experience supporting medical devices, clinical technologies, healthcare IT, or ambulatory/Primary Care environments.
Understanding of medical-device networking, connectivity, security, and lifecycle management.
Experience working with device manufacturers and healthcare technology vendors.
Familiarity with vulnerability management, technology risk remediation, VIT/IOP processes, asset management, and enterprise security controls.
Experience coordinating technology deployments across geographically distributed clinical locations.

Responsibilities

Serve as a senior technology coordination point for medical devices deployed across Primary Care clinics.
Coordinate new device installations, replacements, upgrades, configuration changes, and technology refreshes across clinics, vendors, and enterprise technology teams.
Lead troubleshooting and resolution of complex medical-device issues affecting providers and clinical staff.
Coordinate technical support, maintenance, upgrades, and escalations with device manufacturers and third-party vendors.
Plan implementation and support activities to minimize disruption to clinic operations and patient care.
Coordinate required operational and maintenance processes, software or driver certification, setup and configuration documentation, functional testing, and evaluation of major firmware or software releases.
Coordinate across clinic operations, infrastructure, network, security, endpoint technology, application teams, procurement, vendors, and other enterprise partners.
Establish clear ownership and drive cross-functional activities that require multiple technology or business teams.
Facilitate technical discussions, escalate blockers, and prevent issues from stalling across organizational boundaries.
Maintain visibility of open device-related issues, dependencies, risks, and upcoming activities.
Partner with Enterprise Information Protection and risk/compliance teams to align medical devices with enterprise security and technology requirements.
Drive VITs, IOPs, vulnerabilities, and compliance findings toward remediation and timely closure by coordinating accountable teams, vendors, evidence, and remediation activities.
Track remediation commitments, escalate aging or blocked items, and maintain appropriate documentation.
Coordinate responses to lifecycle risks, including vulnerabilities, unsupported software or firmware, manufacturer end-of-support, and required upgrades or replacements.
Maintain awareness of the medical-device technology landscape across supported clinics, including ownership, connectivity, support status, and key dependencies.
Identify aging, unsupported, or higher-risk technology and coordinate remediation plans proactively.