Senior IT Professional I

Texas A&M • College Station, TX

9d • Onsite

About The Position

The Senior IT Professional I, as a member of the IT Operations & Support department, under general direction, provides technical oversight for administering multiple complex Saas applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System.

Requirements

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Five years of related technology experience.
• Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.
• Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.
• Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations.
• Ability to multi-task and work cooperatively with others.
• Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification.

Nice To Haves

• Experience with administration of law enforcement records management systems.
• Experience with records retention schedules and compliance frameworks.
• Knowledge of scripting or automation tools (e.g., PowerShell, Python).
• ITIL or other relevant certifications.
• Criminal Justice Information System (CJIS) Certified.

Responsibilities

• Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).
• Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.
• Manage user access, roles, and permissions in accordance with security policies.
• Support the implementation of SaaS applications and upgrades to existing systems.
• Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM).
• Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.
• Assist in audits and reporting related to data access, retention, regulatory requirements and system usage.
• Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.
• Assist with developing and delivering training materials and sessions for end-users.
• Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization.
• Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external BI platforms.
• Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.
• Participate in training and professional development sessions.
• Other duties as assigned.

Benefits

• competitive health benefits
• paid vacation, sick leave, and holidays
• a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS)
• if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor
• additional voluntary tax deferred annuity (TDA) options
• tuition assistance
• wellness programs to promote work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior