Senior IT Product Owner – CRM

AstraZeneca • Wilmington, DE

21h

About The Position

As part of AstraZeneca’s global IT transformation, the AZ CRM platform supports 35,000+ users across 70+ countries , enabling improved field productivity, customer engagement, and data-driven commercial execution. We are seeking a Senior IT Product Owner – CRM to lead the evolution of our next-generation CRM ecosystem built on Salesforce Life Sciences Cloud , enabling the agentic future of CRM powered by Agentforce , Data Cloud (Data360) , AI-driven automation, and an integrated commercial technology landscape. This role combines product ownership, technology leadership, and business partnership , shaping platform strategy while ensuring scalable delivery across global markets. The Product Owner will define the CRM product vision, manage roadmap execution, and lead cross-functional teams delivering innovative capabilities across Commercial and Medical domains.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10+ years of experience in CRM or related Customer Engagement processes.
• Extensive experience in enterprise IT product ownership or CRM platform leadership.
• Deep expertise in Salesforce ecosystem , preferably Life Sciences Cloud .
• Strong experience with Veeva CRM/Vault or global life sciences CRM platforms.
• Experience delivering global CRM implementations at scale.
• Understanding of Data Cloud / Data360 , customer data platforms, or enterprise data activation.
• Understanding of AI-enabled workflows, automation, or digital agents (Agentforce experience desirable).
• Experience shaping intelligent, data-driven customer engagement ecosystems.
• Experience with enterprise integration technologies (MuleSoft, SnapLogic or similar).
• Knowledge of modern application design patterns and enterprise architecture principles.
• Experience with CI/CD and Agile delivery methodologies.
• Stakeholder management across business and technical leadership.
• Proven ability to influence without authority in matrix environments.
• Experience managing external vendors and global delivery teams.
• Ability to translate complex technical concepts into business outcomes.
• Expertise in Agile product delivery and scaled delivery models.
• Strong problem-solving mindset with focus on value realization.
• Demonstrated experience driving innovation and organizational change.

Nice To Haves

• Product Owner or Product Manager experience in large global organizations will be added advantage.
• Salesforce certifications strongly preferred.

Responsibilities

• Own the global CRM product vision, roadmap, and backlog aligned with AstraZeneca Commercial strategy.
• Drive adoption of Salesforce Life Sciences Cloud , Agentforce automation, and Data Cloud capabilities.
• Translate business outcomes into scalable product features and platform capabilities.
• Act as the primary interface between Business, IT, Architecture, and Delivery teams.
• Influence long-term CRM ecosystem strategy including integrations, AI enablement, and data activation.
• Identify platform exploitation and innovation opportunities across the enterprise.
• Promote adoption of unused or emerging Salesforce capabilities.
• Lead innovation assessments, pilots, and proof-of-concept initiatives.
• Develop business cases for AI, automation, and intelligent workflow solutions.
• Champion the transition toward agentic CRM experiences leveraging: Agentforce digital agents Data Cloud (Data360) unified customer data Intelligent engagement orchestration Drive continuous innovation through product backlog prioritization and experimentation.
• Lead end-to-end product delivery across Design → Build → Test → Deploy → Operate lifecycle.
• Provide functional and technical oversight of CRM configurations, customizations, and UX development.
• Ensure solutions align with enterprise standards, scalability requirements, and compliance expectations.
• Coordinate global release planning across multiple delivery trains and markets.
• Validate business and functional requirements throughout product development cycles.
• Maintain deep understanding of the end-to-end CRM ecosystem including integrations and data flows.
• Provide expertise on integration platforms (e.g. MuleSoft, SnapLogic) supporting CRM orchestration.
• Drive simplification and modernization of the integration landscape.
• Enable data-driven engagement through Data Cloud activation and connected applications.
• Serve as a trusted advisor to Commercial and Medical business stakeholders globally.
• Manage relationships with third-party development and delivery suppliers.
• Ensure alignment with AZ IT governance, standards, validation expectations, and delivery processes.
• Support supplier selection, proposal evaluation, and delivery oversight.
• Lead, mentor, and coach distributed application development teams.
• Foster product mindset adoption across engineering and delivery organizations.
• Improve delivery throughput, quality, and agile maturity.
• Lead continuous improvement initiatives across platform and product backlogs.
• Identify emerging technologies supporting evolving business capabilities.
• Influence enterprise technology roadmaps through innovation proposals.
• Promote automation, AI adoption, and modern engineering practices.

Benefits

• qualified retirement programs
• paid time off (i.e., vacation, holiday, and leaves)
• health, dental, and vision coverage in accordance with the terms of the applicable plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level