Senior IT Network Engineer

City and County of Denver • Denver, CO

1d • Onsite

About The Position

The Technology Services Department (TS) of the City and County of Denver uses state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites. In this Senior IT Network Engineer role, you will manage, maintain and upgrade all City and County of Denver’s wired and wireless network equipment, ensuring reliability and access for our customers.

Requirements

• Extensive knowledge and skill in Cisco route / switch
• Cisco: applicants must demonstrate at least (3) years of in-depth route / switch specific to Cisco Catalyst & Meraki platforms / hardware
• Knowledge and skill in Cisco Unified Wireless
• Demonstrate knowledge/skill in configuration and management of the Cisco Unified Wireless platforms including the Cisco Wireless 9800 WLC Controller, LWAP installation, Catalyst Center, and Cisco ISE
• Effective written and verbal communication skills
• Experience with Microsoft Visio, Word, Excel and Outlook
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field.
• Three (3) years of professional Information Technology experience installing, maintaining, and/or modifying net-work operating systems to include both software and hardware.
• One (1) year of the appropriate type and level of experience may be substituted for each required year of post- high school education. Additional appropriate education may be substituted for the minimum experience requirements.
• Requires a valid driver's license at the time of application.
• Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

Nice To Haves

• Current CCNA/CCNP certification preferred
• Knowledge and skill in Infoblox DDI
• Demonstrate knowledge and skill in configuring, troubleshooting, and managing DNS, DHCP, and IPAM
• Knowledge and skill in Cisco Call Manager, Cisco WebEx Cloud Calling, and AWS Call Center a plus
• Demonstrated knowledge/skill in configuring and troubleshooting Call Manager, WebEx Cloud Calling and AWS Call Center
• Extensive SolarWinds (or other monitoring platform) experience

Responsibilities

• Monitor Network and Voice hardware - respond to outages and issues as needed while providing regular updates to manager
• Respond to and resolve network and voice systems outages during business hours and on-call as needed
• Support the Cisco WebEx Cloud Calling environment
• Plan, coordinate, and perform IOS upgrades, switch and router replacement following change management procedures
• Perform vulnerability management, including diagnosing, researching, and remediating Common Vulnerabilities and Exposures (CVEs)
• Monitor ServiceNow queues - troubleshoot and resolve routine to complex break fix requests, complete assigned tasks while providing customers with regular status updates
• Perform and interpret packet captures
• Create detailed change records as needed for network and telephony changes
• Troubleshoot analog telephony line issues
• Competence with tools such as toner, cable tester, punch down, butt set, RJ11/RJ45 crimper
• Collaborate with internal and external customers to identify system problems and provide solutions following best practice and departmental standards
• Plan and coordinate agency staff moves
• Identify and recommend process improvements
• Establish and maintain a positive working relationship with peers, internal and external customers, including vendors
• Create and maintain network and telephony documentation including knowledge-base articles
• Provide leadership and mentoring to junior team members
• Other duties as assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Senior