Senior IT Implementation Manager – Service / Sales & Marketing

Trane Technologies • La Crosse, WI

7d • Hybrid

About The Position

Join our leadership team as a Sr. IT Implementation Manager and lead a large, high-performing team delivering critical, high-visibility initiatives that make a real business impact. This role offers the opportunity to work in a forward-thinking environment that values modern technology, strong software development practices, continuous improvement, and innovation. You’ll be part of a culture grounded in learning, inclusion, collaboration, and respect, where people are empowered to grow, contribute, and help shape the future of how we deliver technology solutions.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 10 years of experience in managing people, projects, and business relationships within an IT organization.
• Strong understanding of emerging technologies and trends in the IT industry.
• Adept in Agile Development & project management methodologies and tools.
• Strong knowledge of performance management, compensation planning, and HR policies and procedures.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Ability to navigate high-visibility situations with a calm, objective mindset, ensuring teams remain focused while effectively communicating critical updates to senior and executive leadership.
• Strong leadership and problem-solving capabilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of contract management, vendor relationships, and service level agreements.

Nice To Haves

• Experience in Salesforce will be considered a big advantage although not required.
• We are embracing Agentic Delivery in everything we do and continue to seek out innovative ways to improve our people and teams.

Responsibilities

• Directing and optimizing the implementation teams in delivering all prioritized work in the Commercial HVAC Business Unit tied to the Service / Sales & Marketing / Digital / eCommerce Portfolio of products.
• Implementing performance management strategies to proactively support and uplift team members, ensuring effective evaluation and continuous improvement of their performance.
• Planning and executing compensation strategies to attract and retain top talent.
• Facilitating HR policies and procedures within the team, ensuring compliance with relevant regulations and internal guidelines.
• Collaborating with team members to identify and support career progression opportunities and development plans.
• Fostering a culture of talent growth and development through mentorship, training programs, and knowledge sharing initiatives.
• Leading the hiring process, including identifying staffing needs, conducting interviews, and making hiring decisions.
• Promoting employee engagement by facilitating communication, addressing concerns, and fostering a positive work environment.
• Managing workload to ensure work-life balance and support team members in finding effective solutions.
• Developing and communicating a clear vision for IT projects and feature/enhancement work, aligning with business objectives and emerging technologies and trends.
• Collaborating with Business Strategic Partners for the creation and maintenance of product roadmaps, long-range plans (LRP), and annual operation planning (AOP) to effectively allocate resources and prioritize initiatives.
• Overseeing the sourcing of third-party licenses and managing relationships with vendors, consultants, and supplemental staff.
• Reviewing and executing consultant statements of work (SOW), managing contracts, and monitoring service level agreements (SLAs).
• Providing leadership in the execution of projects and CI work, ensuring alignment with the established vision and milestones.
• Overseeing the implementation and maintenance of disaster recovery plans to ensure business continuity and data protection.
• Assisting with project escalation, troubleshooting and problem resolution, ensuring project objectives are achieved.
• Ensuring that the operating model is well documented and always evolving to continue getting better at achieving our goals of More accurate forecasting, Quicker turn-around times, Higher levels of quality.

Benefits

• Health insurance
• Holistic wellness programs that include generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior