Implementation Consultant (IT)

Rippling

4d•$65,000 - $90,000•Onsite

About The Position

The Implementation Consultant (IT) (Internally titled: Technical Account Consultant (IT)) is responsible for helping both internal and external stakeholders drive value through Rippling's IT products and features. As an IT TAC you will partner with our largest customers (US and Global) to understand their requirements and guide/train them to adopt our Apps, Devices, Identity, and Inventory Management Solutions.

Requirements

A passion and curiosity for all things related to IT
3+ years of experience managing an IT setup at a company, helping customers implement IT products, or selling IT solutions.
Strong understanding of MDM, Identity Management solutions, or other IT-related solutions.
Familiarity with other IT products such as Google, Azure, and Okta.
Enthusiasm for helping customers and colleagues
Ruthless prioritization and time management
Master project/task manager – you never drop the ball
Ability to explain complex scenarios in simple, clear written and verbal communications
Strong attention to detail and ability to solve complex, interdependent problems
Interest in actively working with product and engineering teams

Nice To Haves

Experience in a support capacity with a Managed Service Provider (MSP) or Internal IT staff member
Familiarity with admin consoles of email providers and business applications (Google, M365, Slack, Zoom, etc.)

Responsibilities

Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
Work with a variety of teams internally and externally to execute on each engagement and help customers understand and optimize their use of Rippling
Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling