Senior IT Engineer
About The Position
At Ro, we are building a new healthcare system where the patient is in control, designed from scratch for the digital age. Technology is core to how we deliver care, and we've built a vertically integrated healthcare platform connecting telehealth, diagnostics, pharmacy, and logistics. As part of Tech @ Ro, you'll work on systems that operate at scale, solving complex problems, shipping quickly, and owning systems end-to-end. We are a performance-driven team with a strong sense of ownership and urgency, moving fast, learning quickly, and holding a high bar for what we build, all with a big heart because patients depend on it. If you're motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.
Requirements
- 5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale
- Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
- Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows
- Experience packaging and deploying software idempotently for seamless deployments
- Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line
- Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform
- Security instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate
- Ability to move quickly, learn new technologies, and adopt new tooling as it emerges
- Passion for building and maintaining a superior IT hygiene posture and user experience
- Strong team player - we cross-train and level up together
- Excellent troubleshooting skills
Responsibilities
- Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience
- Administer enterprise browser policy, extension management, and secure defaults across the fleet
- Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks
- Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure
- Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity
- Own and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure that supports it
- Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa
- Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets
- Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation
- Fully own project implementation plans and schedules
- Provide support to issues escalated to the IT Engineering team
- Participate in on-call rotation approximately every 6 weeks
Benefits
- Competitive equity
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
