Senior IT Engineer - MDM

OhioHealth•WORK AT HOME - OHIO, OH

1d•Remote

About The Position

Sr. IT Engineer MDM will work to manage and evolve our enterprise device fleet across Apple, Windows, and Android platforms. You'll own the day-to-day operations and strategic roadmap for our mobile device management stack, ensuring devices are provisioned, secured, and maintained at scale. This role is a strong fit for someone who's comfortable owning enrollment workflows end-to-end and troubleshooting the inevitable edge cases that come with a large, diverse device fleet.

Requirements

Bachelor's Degree
8 years technical engineering experience
Hands-on administration experience with Jamf Pro for Apple device management
Hands-on administration experience with Workspace ONE UEM (Omnissa)
Hands-on administration experience with Microsoft Intune for Windows/cross-platform management
Strong understanding of Apple Business Manager and ADE/DEP enrollment workflows
Experience with device compliance policies, configuration profiles, and app deployment across platforms
Familiarity with enterprise mobility concepts: supervised mode, zero-touch provisioning, conditional access
Strong troubleshooting skills across networking, device OS, and MDM policy conflicts
Clear written communication for documentation and cross-team collaboration

Nice To Haves

Design thinker
Curious & Creative
Able to function in tactical and operational levels
Strong communicator and collaborator
Able to work collaboratively in a highly matrixed environment
Ability to effectively drive people, process, and technology changes
Proven record of effective leadership
Subject Matter Expert
Highly self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment.
Knowledge of regulatory and contractual compliance is beneficial.
Experience leading large, complex projects across multiple functional departments.
Experience in a complex healthcare organization is beneficial.
The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.

Responsibilities

Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes
Assists and sometimes leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area’s administrative, operational, and financial initiatives including TCO, optimization, and efficiency
Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.
Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.
Focus on safety, quality and efficiency in performing job duties.