Senior IT Engineer

Philo is seeking an ownership-oriented IT leader to provide a phenomenal IT experience for their growing team. This role will involve coordinating and collaborating with both the office management team and technical leaders to address all IT needs. Initially, the position will involve working with a third-party IT partner, but there is potential for growth into a larger leadership role as the company expands its IT team. The role will primarily be based in San Francisco but will also support remote workers and satellite offices in New York City and Cambridge. The ideal candidate should have excellent interpersonal skills, at least 5 years of experience in delivering comprehensive IT services, and strong troubleshooting skills.

Help coordinate and deliver a comprehensively excellent IT experience for all Philo employees, including:

• Account provisioning for onboarding/offboarding of employees.
• Procurement of hardware and related digital asset management.
• Providing basic introductory training on Philo’s IT systems and practices to new employees (e.g. how to use a password manager and SSO).
• Managing onsite infrastructure (e.g. networking, teleconference equipment, and device lab) in our three offices.
• Day-to-day helpdesk and remote support for endpoint and software issues.

Lead and manage larger scope IT projects and systems (e.g. SSO, MDM, backup, endpoint security, A/V in meeting spaces, etc).

Proactively identify and anticipate shortcomings in Philo’s IT infrastructure or employee experience, and develop and deliver a plan to improve it, collaborating with other colleagues as needed.

Work closely with Philo’s IT service partner to coordinate both near term service desk response as well as longer term projects.

Manage relationships with Philo’s external IT vendors, e.g. networking, hardware and SaaS vendors.

Coordinate and arrange remote onsite IT help for Philo’s two satellite offices (Brooklyn, NY and Cambridge, MA) as needed.

Generally stop all of the IT-related bucks.

Excellent interpersonal skills: personable “people person” along with fantastic written and oral communication skills. Ability to communicate technical concepts to both technical and non-technical audiences as appropriate.

At least 5 years of experience delivering comprehensive IT services, including both hardware and software responsibilities, with strong troubleshooting skills.

Effective, versatile and action-oriented IT leader.

At least 5 years of experience delivering comprehensive IT services, including both hardware and software responsibilities, with strong troubleshooting skills.

Excellent interpersonal skills: personable “people person” along with fantastic written and oral communication skills. Ability to communicate technical concepts to both technical and non-technical audiences as appropriate.

Superb command of Simpsons, Game of Thrones, Star Wars and Star Trek references. Expert user of the /giphy command in slack.

Superlative time management skills: you have a keen ability to prioritize and balance a varied set of near-term tasks and longer term projects.

Follow through: You take care of things after being asked only once. You have the ability to work independently without direct oversight for most things, but also a good sense of when to reach out for help from a co-worker if you get stuck or need someone’s input to move a project forward.

Top-notch Googling skills and a healthy skepticism of generative AI.

Solid grounding in core enterprise applications, including SSO, MDM, security, and backup.

Experience in systems and network design and development. Solid understanding of networking fundamentals (Wi-Fi, VPN, routing, etc.) Experience with Cisco M.

• Full health, dental and vision coverage for you and your family
• Flexible working hours
• Generous paid parental leave
• Unlimited paid time off for vacation and sick leave
• $2000 annual vacation bonus
• $5250 annually for professional development and educational assistance
• $1250 Annual home office + TV stipend
• $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices
• Dog-friendly office
• And much more!