Senior IT End User Services Consultant

Syngenta Group • Durham, NC

2d • Hybrid

About The Position

At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta’s IT & Digital Team is seeking a Senior IT End User Services Consultant to support our North America Crop Protection business, with a primary focus on our Durham, NC location, and the flexibility to support additional U.S. sites, as needed. In this highly visible role, you will serve as a trusted IT partner to business stakeholders, driving the delivery, adoption, and continuous improvement of end-user technology services. You will collaborate across regional and global teams, lead local IT initiatives, and help create a seamless technology experience that enables business success.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• 5–7 years of experience supporting enterprise IT services, stakeholder management, and end-user technology solutions.
• Experience leading IT projects and/or programs.
• Strong communication, stakeholder management, and influencing skills.
• Broad knowledge of enterprise IT systems, services, and emerging technologies.
• Customer-focused mindset with strong strategic thinking and problem-solving abilities.
• Ability to collaborate effectively across teams, functions, and geographies.
• Demonstrated ability to learn quickly, adapt to change, and drive results.
• Must be authorized to work in the United States without sponsorship.
• Ability to travel domestically up to 10–20%.

Nice To Haves

• Experience supporting regional or global IT service delivery models.
• Experience leading teams, mentoring others, or influencing without direct authority.
• Strong vendor management and relationship-building skills.
• Ability to operate independently in a fast-paced environment.
• Entrepreneurial mindset with a proactive approach to continuous improvement.
• Commercial awareness and the ability to align technology solutions with business objectives.

Responsibilities

• Serve as the primary IT partner for North America stakeholders, building strong relationships with business leaders, end users, vendors, and global IT teams.
• Consult with stakeholders to understand business needs and recommend technology solutions that support strategic objectives.
• Lead local IT projects and contribute to regional and global technology initiatives.
• Manage and continuously improve end-user services, ensuring alignment with Syngenta IT standards, governance, and security requirements.
• Monitor service performance, vendor delivery, and escalations, driving root-cause resolution and service excellence.
• Deliver training, documentation, webinars, and user support to improve technology adoption and productivity.
• Utilize ServiceNow and other service channels to manage requests and support business operations.
• Collaborate with infrastructure, security, procurement, and workplace technology teams to deliver reliable and cost-effective IT solutions.
• Support operational activities, such as service reviews, hardware and software lifecycle management, budgeting, purchase orders, and inventory planning.

Benefits

• Full Benefit Package (Medical, Dental & Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior