Senior IT Client Platform & Identity Engineer

Box•Redwood City, CA

4d•Hybrid

About The Position

The Senior IT Platform & Identity Engineer will join a global team comprised of the most talented IT professionals in the industry. Box IT is looking for an exceptional candidate to support our IT Platform & Identity team across client endpoint management systems and various SaaS solutions, while also supporting our IAM ecosystem. As an IT Platform & Identity Engineer, you will work on a variety of different systems and software to maintain our corporate endpoint and mobile device ecosystem, support our Identity and Access Management strategy (IAMs), and build new integrations across various cloud services that support day-to-day operations for IT and Security. To succeed in this fast-paced, challenging position you will need to be a highly motivated problem solver, focused on frictionless outcomes in support of the best possible end user experience, and deeply passionate about all things IT.

Requirements

Degree in Computer Science, Information Technology, Information Systems OR equivalent degree/experience.
6 or more years experience in client platform across macOS, Windows, iOS, Android and/or 6 years of direct experience in Identity and Access Management.
Proven experience and track record troubleshooting complex macOS and Windows problems in an enterprise environment with a strong emphasis on security.
Knowledge of DHCP, DNS, Active Directory (and/or Entra ID), AD Group Policy.
Must have strong experience in IAM platforms such as Okta, Duo, PingFed, OneLogin, Entra ID, etc.
Experience with one or more programming languages relevant to scripting, automation, and interacting with APIs (Python, Bash, PowerShell, etc).
Experience implementing and supporting IT applications and client platforms "at scale".
Strong ability to interact with and understand complex technical requirements across all levels of the organization.
Working knowledge of essential security concepts.
Strong ability to analyze and solve complex business problems.
Strong ability to communicate effectively in writing and verbally, including working with a geographically distributed team.
Strong organizational, planning, documentation skills & excellent attention to detail.
Box is a global enterprise with offices worldwide. Must be willing to occasionally adjust schedule to meet/work with team members in alternative timezones.

Nice To Haves

Two or more of the following certifications (or similar) preferred - CompTIA, A+, Network+, Security+, RHCE, Microsoft 365 Certified: Endpoint Administrator Associate or other Microsoft Certifications, Apple Certifications, Jamf Certifications, CISSP, AWS, GCP, Okta Professional, Admin, Workflows or Developer.
Experience with Linux a plus
Experience writing apps/software for desktop OS’ a huge plus
Hands-on AI Platform (Gemini Enterprise, Claude, OpenAI, etc) knowledge a huge plus

Responsibilities

Architect, build, operate, and optimize core IT systems across a variety of different software stacks and platforms in order to support the IT platform environment. This includes Windows, macOS, and SaaS applications (Okta, Duo, Box, Google Workspace, Splunk Cloud, JIRA, ServiceDesk, Confluence and more).
Develop and maintain documentation for systems and architectural standards.
Administer client platform management tools and frameworks. We use Kandji, Intune, Active Directory Entra & ADE, and continuously explore other solutions.
Manage and administer a mixed platform environment (macOS, iOS, Android & Windows) using the above client system management tools.
Develop and manage client administration tools/processes.
Streamline, implement, and iterate on current provisioning solutions.
Design and scale monitoring and alerting tools, in collaboration with other teams across IT.
Write modular, maintainable tooling in traditional and low-code systems such as Powershell, Python, Shell (zsh) and Okta Workflows, with a strong focus on automation to reduce repeated work and auto-remediation with low to no end-user involvement.
Regularly partner with the security team to ensure Box is a continued leader in the intelligent content management space.
Provide Tier III support and troubleshooting for complex issues escalated from the IT Support team.
Mentor more junior team members and provide direction and guidance when appropriate.