Client Platform Engineer

kate spade new york•New York, NY

About The Position

We are seeking a skilled and detail-oriented Client Platform Engineer to join our global End User Computing team. This mid-senior level role focuses on the implementation, standardization, and operational excellence of endpoint solutions across all end user compute platforms in partnership with a Managed Service Provider (MSP). The ideal candidate will bring strong engineering fundamentals and deep hands-on experience managing modern endpoints across iOS, iPadOS, macOS, Android, and Windows 11 using enterprise endpoint management tools, including Microsoft Intune and Jamf. This role supports both physical devices and virtual endpoints, ensuring consistent, secure, and reliable user experiences. Experience with automation at scale is required.

Requirements

5+ years of experience in endpoint engineering or support across one or more enterprise client platforms.
Hands-on expertise with Microsoft Intune, including compliance, configuration, application deployment, reporting, and troubleshooting across supported platforms (including Windows 11 and Android).
Experience supporting hybrid Windows environments during transition to cloud / Entra ID-based management, including some SCCM/MECM (Configuration Manager) lifecycle management.
Hands-on expertise with Jamf Pro, including configuration profiles, policies, inventory, application deployment, and troubleshooting across iOS, iPadOS, and macOS (and Android where applicable).
Experience supporting modern enrollment and provisioning approaches such as Windows Autopilot, Apple Automated Device Enrollment (ADE), and Android Enterprise.
Practical experience managing and troubleshooting endpoints across iOS, iPadOS, macOS, Android, and Windows 11 in an enterprise environment.
Working knowledge of Apple enterprise services including Apple Business Manager, APNs certificate lifecycle management, and common macOS security/privacy controls (e.g., PPPC/TCC).
Working knowledge of Android enterprise management concepts including Android Enterprise enrollment models, Managed Google Play, and work profile / fully managed device configurations.
Familiarity with compliance frameworks such as CIS, PCI DSS, and NIST.
Working knowledge of Microsoft Entra ID, especially Conditional Access and its endpoint implications.
Strong understanding of administrative segmentation and role delegation (e.g., RBAC; Intune Scope Tags where applicable).
Proficiency in automation and scripting (e.g., PowerShell, shell scripting) and basic use of Microsoft Graph API for endpoint administration.
Experience with DEX tools (e.g., Nexthink, ControlUp, 1E).
Excellent documentation and communication skills.
Ability to work effectively in a global, collaborative environment.

Nice To Haves

Exposure to Git for version control and collaboration.
Microsoft certifications (MD-102, MS-102, AZ-104).
Jamf certifications (e.g., Jamf 200/300/400) or equivalent hands-on experience.
Experience with Apple Business Manager device/app assignment, ADE workflows, and Volume Purchase app distribution concepts.
Experience with macOS administration topics such as software packaging (pkg/dmg), LaunchAgents/LaunchDaemons, and troubleshooting via logs/profiles.
Familiarity with Apple security management patterns such as FileVault, PPPC/TCC, and macOS update/upgrade orchestration.
Experience with Android enterprise at scale, including Managed Google Play, app configuration, and OEM enrollment methods (e.g., Android Zero-touch / Knox Mobile Enrollment where applicable).
Experience working with or alongside MSPs in enterprise environments.
Familiarity with enterprise IT best practices including patching, change management, and security hardening.

Responsibilities

Engineer, implement, and maintain endpoint management solutions across iOS, iPadOS, macOS, Android, and Windows 11 using enterprise tooling, including Microsoft Intune and Jamf, plus platform-native capabilities.
Design and operate modern provisioning approaches including Zero Touch provisioning for supported platforms (e.g., Windows Autopilot, Apple Automated Device Enrollment (ADE) via Apple Business Manager, and Android Enterprise enrollment methods).
Administer and optimize Jamf and Intune for fleet management, including configuration profiles, restrictions, inventory, compliance reporting, and policy/workflow automation.
Engineer application lifecycle management across platforms, including macOS packaging and deployment, iOS/iPadOS app distribution, and Windows/Android application deployment through available management channels.
Ensure device compliance with enterprise policies and standards, including CIS, PCI DSS, and other regulatory frameworks.
Manage OS and firmware update strategies across the fleet (e.g., Windows Update for Business, Autopatch, macOS/iOS/iPadOS DDM) to maintain security posture and user productivity.
Support the ongoing transition of the Windows endpoint environment to cloud / Entra ID-based management while continuing to support hybrid-joined devices, including limited SCCM/MECM lifecycle management as needed.
Collaborate with IAM and M365 partner teams on shared responsibilities, particularly around Microsoft Entra ID and endpoint identity/access configurations.
Understand and support Conditional Access policies and their impact on endpoint behavior and user experience across platforms.
Configure and manage administrative controls, including RBAC and segmentation constructs (e.g., Intune Scope Tags where applicable), to ensure proper administrative segmentation and policy targeting.
Implement and maintain endpoint security baselines and configuration standards (e.g., Windows security baselines, macOS configuration profiles, iOS/iPadOS restrictions, and Android enterprise policies).
Monitor and optimize device performance and user experience using DEX (Digital Employee Experience) tools.
Support automation and reporting efforts using PowerShell, scripting, and Microsoft Graph API (and equivalent platform tooling where applicable).
Partner with a Site Reliability Engineer (SRE) to support desktop application management through shared tooling responsibilities across Windows and macOS, and coordinate mobile app management for iOS/iPadOS and Android.
Guide operational documentation, SOPs, and support materials for multi-platform endpoint management.