Senior IT Change Manager

bcore•Springfield, VA

3d•Onsite

About The Position

The Senior IT Change Manager is responsible for leading and facilitating enterprise-wide IT Change Management (ChM) for the User-facing and Datacenter Services (UDS) program. The position ensures seamless coordination of changes across the enterprise utilizing various dashboards and IT Service Management (ITSM) tools. This role requires high-level stakeholder engagement and daily cyclical tasks with a focus on agency compliance, synchronization, managing changes throughout the Change Management lifecycle and facilitating various internal (UDS) and external (Government led) change meetings. The Change Manager also collaborates closely with Engineering, Desktop Services, Project Management, Program Management, and Government Technical Leads to support change governance and configuration integrity across the UDS enterprise. The Change Manager ensures that UDS's rapidly expanding enterprise remains controlled, documented, compliant, and fully aligned with AETC's Zero-Trust, cloud-native, and modernization goals. The work directly enables mission continuity, security, and performance for thousands of Airmen across AETC training environments.

Requirements

Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly.
Bachelor's degree.
5+ years of experience with IT Change Management.
Experience facilitating Change Review Boards or similar structures change processes in a DoW or large enterprise environment.
Skilled in maintaining plans, processes, and procedures and technical documentation in an enterprise environment.
Familiarity with change documentation requirements (risk assessments, redundancy, workarounds, backout, or rollback plans).
Strong organizational, communication, and analytical skills.

Nice To Haves

Experience supporting IC, DoW or Security enterprise environments.
Familiarity with JIRA/Confluence, ServiceNow, or similar ChM/ITSM tools.
Knowledge of enterprise datacenter and networking components (VMs, Servers, routers, switches, APs, controllers) preferred.
Experience with SAFe practices, Jira/Confluence, and ServiceNow in DoW environments.
Certifications such as ITIL, CMII, or similar ChM-focused credentials a plus.

Responsibilities

Lead and facilitate enterprise-wide IT Change Management (ChM) for the User-facing and Datacenter Services (UDS) program.
Ensure seamless coordination of changes across the enterprise utilizing various dashboards and IT Service Management (ITSM) tools.
Engage with high-level stakeholders and perform daily cyclical tasks focused on agency compliance, synchronization, and managing changes throughout the Change Management lifecycle.
Facilitate internal (UDS) and external (Government led) change meetings.
Collaborate with Engineering, Desktop Services, Project Management, Program Management, and Government Technical Leads to support change governance and configuration integrity across the UDS enterprise.
Ensure UDS's enterprise remains controlled, documented, compliant, and aligned with AETC's Zero-Trust, cloud-native, and modernization goals.
Lead and facilitate the Internal (UDS) Change Review Board cadence, supporting multiple weekly proceedings; prepare agendas, minutes, and action items.
Lead, plan, and brief enterprise-level changes at External Change Review Boards, supporting multiple weekly proceedings to ensure necessary stakeholder approval.
Ensure approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standards.
Develop and maintain the Change Management Plan (ChM Plan) and update it annually or when new requirements emerge.
Hold enterprise-wide training sessions to ensure adherence to established practices and procedures.
Sustain accurate and up-to-date SOPs and workflows and ensure they are accessible to all stakeholders.
Support creation and maintenance of reporting and dashboarding tools (Service + CHG tracking).
Maintain version control, document lineage, and traceability for all Change Management artifacts.
Ensure all changes adhere to Government-established processes and NGA change policies.
Coordinate with engineering teams to verify accuracy of proposed changes, implementation packages, and technical specifics.
Track and report ChM-related risks, discrepancies, incomplete artifacts, or baseline drift.
Ensure all ChM activities integrate with risk management, patch cycles, maintenance windows, STIG enforcement, and system hardening activities.
Ensure all ChM activities comply with Periods of Non Disruption (POND) and Maintenance Freezes.
Work closely with Governance Lead, Operations Leads, Senior Network Engineers, and other program leads and stakeholders.
Provide ChM inputs during Program Management Reviews (PMRs) and project coordination meetings.
Ensure all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teams.