Senior IT Business Analyst – Business Process Improvement & Systems Implementation

Axiom Path • Charlotte, NC

1d • Hybrid

About The Position

The Senior IT Business Analyst bridges business objectives with technical execution within the technology organization of a global financial services institution. The role partners with business stakeholders and technology professionals to improve operational processes, strengthen systems capabilities, and support enterprise-wide technology initiatives. The analyst translates complex requirements into practical solutions that improve efficiency, streamline workflows, and support organizational priorities. This is a hybrid opportunity based in Charlotte, North Carolina, with W2 engagement only; C2C and 1099 arrangements are not accepted.

Requirements

• 10+ years of professional experience, preferably in business analysis, technology delivery, or related enterprise systems initiatives.
• Demonstrated experience gathering, analyzing, documenting, and validating business and functional requirements.
• Strong background in business process analysis, workflow mapping, and identifying opportunities for operational improvement.
• Experience supporting software development projects using Agile methodologies and established SDLC practices.
• Proficiency with business analysis and collaboration tools such as Microsoft Excel, Visio, Jira, or similar platforms.
• Experience creating functional specifications, process documentation, and business-facing reports.
• Ability to coordinate testing activities, support UAT, and facilitate implementation of technology solutions.
• Excellent stakeholder management, communication, analytical thinking, and problem-solving skills.
• Ability to work independently while collaborating with cross-functional teams.

Nice To Haves

• Experience within banking, financial services, or other complex enterprise environments.
• CBAP, PMI-PBA, or comparable business analysis certification.

Responsibilities

• Partner with business stakeholders to understand operational challenges, define business objectives, and translate needs into actionable requirements.
• Lead requirements-gathering sessions, stakeholder interviews, and workshops to document business and functional requirements.
• Evaluate existing workflows, identify process inefficiencies, and recommend improvements through automation or technology enhancements.
• Develop business requirements documents, functional specifications, process maps, and supporting documentation for technical teams.
• Collaborate with developers, project managers, and business stakeholders throughout the software development lifecycle.
• Support system implementation activities, including user acceptance testing (UAT), defect resolution, training, and deployment readiness.
• Create reports, dashboards, and analytical documentation to support operational decision-making.
• Facilitate communication between technical and nontechnical stakeholders to keep business expectations and delivery outcomes aligned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed