Senior IT Business Analyst

Electrical Safety Authority • Mississauga, ON

4d • CA$2,414 - CA$3,017

About The Position

Reporting to the IT Application and Data Manager, the System Analyst/Developer will lead business staff in the development of detailed business requirements for IT development to advance business goals. This role requires a deep understanding of business processes and supporting applications. The analyst will also contribute to business case development, technical specifications for IT builds, and committees influencing detailed requirements. Maintaining documents using established templates, version control, and IT procedures as defined by the IT PMO is crucial. The role involves augmenting internal requirement and process development with third-party resources to help stakeholders understand all technical possibilities.

Requirements

• Knowledge of information technology, computer hardware and applications software to test and implement new and changed computer applications and to make recommendations for information technology solutions to business problems.
• Excellent knowledge of English to document procedures and processes.
• Good communication skills to discuss business problems and recommend information technology solutions.
• Experience implementing and modifying a range of business applications software to develop and document business processes.
• Business experience sufficient to discuss business problems and recommend information technology solutions.
• Experience in augmenting or developing new test scripts and scenarios in the area of IT advance QA and testing of application development or changes.
• Experience in administering manual or automated testing processes and applications.
• Experience in maintaining a change request or intake process.
• Experience to identify training requirements and to plan and coordinate training activities.

Nice To Haves

• Augment internal requirement and process development with the support of third party resources to help stakeholders appreciate all technical possibilities.
• Augment or develop new testing scripts and scenarios for the IT builds to advance QA and testing of any application development or changes.
• Use strong influencing and persuasive leadership skills to manage stakeholders during the testing and QA phases of every project.
• Liaise with IT Governance team on the prioritization of CRs to be worked on and ensure business users have an appropriate level of communication relative to the status of their CRs.
• Provide expert advice to business on how various technical solutions may address their needs.
• Coordinate third party support of CR development when required.
• Through participation with ESA Change Management Team, provide the required change management advice and/or guidance or ensure it is provided by other ESA employees or a third party.
• Where a formal Project Manager is not assigned, act as a Project Manager to lead and oversee the execution of project build and roll out in accordance with business requirements, leveraging IT Project Management templates and processes.
• Project management support could include coordination of multiple internal and external project resources as well as liaison with vendors and other stakeholders when necessary.
• Use existing organizational training templates, documentation and methodologies where possible.
• Utilize various training techniques and adjust based on need.

Responsibilities

• Lead business staff in the development of detailed business requirements for IT development to advance business goals.
• Provide input to business case development and technical specifications for IT builds.
• Maintain documents using established templates, version control, and IT procedures.
• Augment internal requirement and process development with third-party resources.
• Coordinate, oversee, and/or execute Quality Assurance (QA) and Testing of technical builds.
• Augment or develop new testing scripts and scenarios for IT builds.
• Maintain up-to-date testing and QA documentation.
• Administer manual or automated testing processes and Applications.
• Use influencing and persuasive leadership skills to manage stakeholders during testing and QA phases.
• Oversee the maintenance of the Change Request (CR) intake process.
• Identify trends in CRs and analyze data to recommend system enhancements.
• Act as a point of escalation for the CR intake process.
• Liaise with IT Governance team on CR prioritization and ensure business users are informed of CR status.
• Provide expert advice to business on how technical solutions may address their needs.
• Coordinate third-party support of CR development when required.
• Ensure IT projects requiring significant business process or technical changes incorporate appropriate Change Management support.
• Provide change management advice and/or guidance through participation with the ESA Change Management Team.
• Maintain and update business requirement and process documentation.
• Liaise with IT Project Manager to ensure projects develop Applications and enhancements in accordance with Business Requirements and established processes.
• Provide subject matter expertise relative to requirements and process changes.
• Act as a Project Manager to lead and oversee the execution of project build and roll out when a formal Project Manager is not assigned.
• Provide regular, written project status, timelines and budget updates to supervisor, IT Governance team and IT resource Manager when acting as the Project Manager.
• Resolve project issues and escalate to Supervisor when necessary.
• Identify training requirements for internal stakeholders during the requirement development or project phases of the SDLC.
• Participate in the development of training documentation.
• Execute training of staff (or train the trainer) when taking on a formal training role.
• Provide ad hoc training for IT and business users for smaller changes.
• Perform other duties as required.

Benefits

• The salary range for this position is subject to change and will be determined in accordance with the applicable collective agreement or, where no collective agreement applies, based on the successful candidate’s skills, experience, and internal equity.
• We are committed to removing barriers that candidates may experience in our recruitment process. Please email [email protected] with any accommodation requests, or if there is anything we can do to enable your inclusive participation in the process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior