Senior IT Business Analyst, Marketing Operations & Information Services

J.M. Smucker Co•Akron, OH

6d•Hybrid

About The Position

The role of a Senior Business Analyst on the Marketing Operations & IS team is to actively interface between our marketing business teams (Brand Marketing, Insights, Integrated Consumer Experience, Marketing Finance) and Information Services, translating needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by the IS team tasked with building the solution. The Senior BA also supports business customers in their use of marketing technologies and technical solutions. This hands-on position requires strong technical acumen, relationship building, a customer service mindset, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables.

Requirements

3+ years of proven experience demonstrating strong team relationships, based on trust and collaboration.
Excellent communication skills, both written and verbal.
Ability to manage and facilitate successful, efficient meetings.
Experience interacting with 3rd party software vendors.
Ability to know and learn technical systems from a business need standpoint.
Experience as a project participant or leading project management activities with a good understanding of project management methodology.
Experience creating deliverables such as: Business cases and business requirement documents, Functional Designs, Process Flows, Test Plans & Scripts, Cutover Plans.
Self-directed, proactive, and able to define, prioritize and execute work independently.
Critical thinker and problem-solver.
Curious, creative, willing to learn new things and apply new skills.
Resilient and able to pivot when things change.
Desire to have an inclusive mindset and care about the people you work with.
Effective communicator and collaborator, willing to constructively challenge and actively listen.
Customer service mindset, with the ability to set boundaries and maintain a healthy work/life balance.

Nice To Haves

Consumer Packaged Goods experience
Sales and Marketing experience

Responsibilities

Build positive, trusting relationships with business customers and develop a deep understanding of their needs.
Foster strong collaborative relationships with IS team members and engage them in helping to solve business problems.
Understand the data landscape and systems in the business area, including security and compliance obligations.
Consider ways to help the business be more efficient and effective, driving toward understanding of root cause for pain points.
Effectively solicit and document business and functional requirements from stakeholders.
Define solution options to solve business process or system problems.
Help scope and manage execution of small to medium size projects or efforts.
Understand and successfully work in both agile and waterfall project development models.
Assist with change management or training deliverables.
Facilitate project retrospectives, capture key learnings, and activate future change.
Work productively with vendors when appropriate.
Learn and apply new technology, including low code/no code solutions.
Support business customers in their use of marketing systems and technology.
Identify and execute ways to reduce complexity, automate, standardize, and reduce technical debt.
Understand and guide adherence to Corporate & IS Policies, standards, and controls.
Design and execute accurate and complete test cases.
Provide rotational 24x7 troubleshooting and resolutions for software issues.
Develop Standard Operating Procedures (SOPs) to support new or revised business processes.
Suggest and implement continuous improvements to reduce ongoing support demand.
Support and guide entry level business analysts in this space.