Senior IT Application Analyst

Community Transit•Everett, WA

21h•$101,355 - $152,033•Hybrid

About The Position

As a Senior IT Application Analyst, you’ll help modernize and support the enterprise applications Community Transit employees rely on every day. You’ll play a key role in replacing our PeopleSoft Enterprise Resource Planning (ERP) and Human Capital Management (HCM) systems, helping guide new solutions from implementation and integration through transition and ongoing support. You’ll provide senior-level technical leadership across our enterprise application portfolio – solving complex problems, shaping technical solutions, coordinating integrations and enhancements, and ensuring applications are reliable, secure, and sustainable. You’ll partner across business departments, IT teams, project teams, and vendors to navigate dependencies, resolve issues, and successfully transition new and changing systems into operation. We’re looking for an experienced application professional who brings strong technical judgment, problem-solving, and collaboration skills and is comfortable leading complex work across teams. You’ll also mentor other analysts, strengthen technical practices, and help build long-term application support capabilities. PeopleSoft and strong data management experience are especially valuable, particularly for candidates excited to apply that expertise while transitioning to modern, cloud-based ERP and HCM platforms.

Requirements

9 years of experience working in Information Technology troubleshooting and diagnosing problems (a bachelor’s degree in a related field may substitute for 4 years of experience)
7 years of experience providing full system support for complex customer-facing technology
9 years of experience in administering applications, systems or networks
9 years of experience in an IT support role interfacing daily with end users
9 years of experience with supporting, repairing and/or troubleshooting devices, applications, or systems in specific area of job posting
Ability to work outside of normal business hours to support critical systems and transit applications as required
Must have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed
An equivalent combination of education and experience to successfully perform the job duties is also accepted.
Demonstrated experience in the design, build, implementation, and maintenance of complex systems
Project management life cycle, techniques and methodologies
IT management principles, operations, and practices
Digital security best practices
Selection, design, and implementation of applications, systems, or networks
Troubleshooting techniques
IT trends and innovations
IT ticketing system process
Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.
Leading, coaching, and mentoring
Customer service
Emotional Intelligence
Time management
Investigating, troubleshooting, and problem-solving
Strong verbal and written communication
Public speaking and presenting
Analytical
Working effectively both independently and on a team
Time management, multi-tasking, and meeting deadlines
Attention to detail
Exercising good judgment, to discern when to take problems to a higher authority for resolution or guidance
Process improvement
Data management
Ability to manage projects
Taking initiative, ownership, and accountability

Nice To Haves

Certification in ITIL Framework
Experience providing support to 7 x 24 production systems
Transit business and policy knowledge
PeopleSoft and strong data management experience

Responsibilities

Design, build, implement, maintain, and support complex infrastructures.
Perform complex system audits and ensure systems are functioning as expected.
Act as team, project, or technical lead.
Provide technical instruction, training, mentorship, and review work of lower-level analysts on a broad array of systems or technologies.
Deconstruct work into tasks and identify and assign appropriate resources.
Create complex reports, presentations, and documentation.
Develop meeting agendas and lead meeting discussions.
Capture and track actionable items to completion.
Lead communications between internal and external customers and vendors in support of technology systems.
Integrate new technology into the existing corporate technology ecosystem.
Prepare and maintain architecture and design configuration and ensure documentation is updated accordingly.
Provide input into the development of policies and procedures to achieve client or organizational goals.
Collect feedback and implement changes to improve the user experience.