Senior IT Application Analyst - Hybrid

Mayo Clinic•Rochester, MN

1d•Hybrid

About The Position

This position is for a Senior Application Analyst in the EHR Technology Domain. This role will support the Patient Engagement Team in maintaining and enhancing Epic tools that improve patient-provider interactions. This role focuses on Epic MyChart, Welcome, Bedside and related patient-facing applications, ensuring seamless integration, usability, and compliance with organizational standards. The analyst will collaborate with clinical, operational, and technical stakeholders to deliver solutions that empower patients and streamline workflows. Serves a primary role in the support of software programs or modules across multiple clinical and/or business functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications. Functions as a liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle. Builds credibility and rapport with customers to understand their needs. Research requests to determine scope, size and impact. Validates requirement information with the stakeholders to ensure completeness, correctness, and clarity. Validates solutions to ensure it satisfies the stated requirements. Maintains in-depth knowledge of existing systems and certification in the vended application. Able to design, develop, or modify applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and are able to validate data integrity of changes introduced. Works on strategic projects with a Project Manager and is able to manage small- to mid-sized operational projects independently. Works independently across multiple departments and divisions in order to accomplish goals. Creates test plans and evaluates current plans for improvement. Guides and advises less experienced business analysts and provides orientation and training for new employees. Maintains knowledge of current and emerging technologies that directly affect enterprise processes. Maintains awareness of overall enterprise architecture. May be required to provide 24/7 on-call support.

Requirements

Bachelor’s degree with 4 years’ experience OR Associate’s degree with 6 years’ experience.
Vendor application certification may be required.

Responsibilities

Support the Patient Engagement Team in maintaining and enhancing Epic tools that improve patient-provider interactions.
Focus on Epic MyChart, Welcome, Bedside and related patient-facing applications, ensuring seamless integration, usability, and compliance with organizational standards.
Collaborate with clinical, operational, and technical stakeholders to deliver solutions that empower patients and streamline workflows.
Serve a primary role in the support of software programs or modules across multiple clinical and/or business functions.
Provide analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications.
Function as a liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle.
Build credibility and rapport with customers to understand their needs.
Research requests to determine scope, size and impact.
Validate requirement information with the stakeholders to ensure completeness, correctness, and clarity.
Validate solutions to ensure it satisfies the stated requirements.
Maintain in-depth knowledge of existing systems and certification in the vended application.
Design, develop, or modify applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and validate data integrity of changes introduced.
Work on strategic projects with a Project Manager and manage small- to mid-sized operational projects independently.
Work independently across multiple departments and divisions in order to accomplish goals.
Create test plans and evaluate current plans for improvement.
Guide and advise less experienced business analysts and provide orientation and training for new employees.
Maintain knowledge of current and emerging technologies that directly affect enterprise processes.
Maintain awareness of overall enterprise architecture.
Provide 24/7 on-call support.