Senior IT Application Analyst - Hybrid

Mayo Clinic•Rochester, MN

4d•$102,336 - $143,270•Hybrid

About The Position

Mayo Clinic is seeking a Senior Application Analyst for the EHR Technology Domain, specifically supporting the Patient Engagement Team. This role focuses on maintaining and enhancing Epic tools like MyChart, Welcome, and Bedside to improve patient-provider interactions. The analyst will ensure seamless integration, usability, and compliance with organizational standards, collaborating with clinical, operational, and technical stakeholders to deliver solutions that empower patients and streamline workflows. The position involves supporting software programs, understanding the business impact of IT, and providing analysis for installed systems and new implementations. The role requires systems analysis, design, build, testing, and implementation for specific modules or applications, acting as a liaison between business and technical areas. Building rapport with customers to understand their needs is crucial. The analyst will research requests to determine scope and impact, validate requirements and solutions, and maintain in-depth knowledge of existing systems and vendor application certifications. They will be responsible for designing, developing, or modifying applications using vendor or internal tools, and validating data integrity. The role includes working on strategic projects with a Project Manager and independently managing small- to mid-sized operational projects. The analyst will work across multiple departments, create and evaluate test plans, guide less experienced analysts, and provide training. Maintaining knowledge of current and emerging technologies and enterprise architecture is also key. On-call support may be required.

Requirements

Bachelor’s degree with 4 years’ experience OR Associate’s degree with 6 years’ experience.
Vendor application certification may be required.

Responsibilities

Serves a primary role in the support of software programs or modules across multiple clinical and/or business functions.
Understands the business environment and the impact IT can have on the business environment.
Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications.
Functions as a liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle.
Builds credibility and rapport with customers to understand their needs.
Research requests to determine scope, size and impact.
Validates requirement information with the stakeholders to ensure completeness, correctness, and clarity.
Validates solutions to ensure it satisfies the stated requirements.
Maintains in-depth knowledge of existing systems and certification in the vended application.
Able to design, develop, or modify applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and are able to validate data integrity of changes introduced.
Works on strategic projects with a Project Manager and is able to manage small- to mid-sized operational projects independently.
Works independently across multiple departments and divisions in order to accomplish goals.
Creates test plans and evaluates current plans for improvement.
Guides and advises less experienced business analysts and provides orientation and training for new employees.
Maintains knowledge of current and emerging technologies that directly affect enterprise processes.
Maintains awareness of overall enterprise architecture.
May be required to provide 24/7 on-call support.