Senior Inventory Fulfillment Coordinator

Expedia•Seattle, WA

3d•Onsite

About The Position

Our Technology Team partners with teams across the globe to deliver reliable, scalable, and customer-focused IT services that support Expedia Group employees. We work closely with onsite Field Services, regional partners, and global stakeholders to ensure employees have the right hardware, at the right time, with a seamless experience. We are looking to add exceptional talent to our IT Hardware Asset Management team. We are looking for a senior-level individual contributor responsible for end-to-end IT hardware asset operations across the AMER region. This role owns regional hardware ordering, lifecycle management, ServiceNow (SNOW) task escalation support, CMDB data integrity, and stockroom audit readiness. The Senior IT Hardware Asset Coordinator partners closely with procurement, vendors, IT operations, and workplace teams to ensure accurate asset tracking, compliance, availability, and continuous process improvement across regions.

Requirements

5+ years of experience in IT hardware asset management, end-user computing or IT operations
Proven experience managing the full hardware asset lifecycle (procurement through decommissioning)
Experience supporting global or multi-region environments
Hands-on experience using ServiceNow Asset Management and CMDB
Experience supporting or acting as an escalation point for junior coordinators or support teams

Nice To Haves

Bachelor's degree, technical qualification, or equivalent practical experience preferred
IT Asset Management (ITAM), ServiceNow or supply-chain related certifications are a plus
Experience working with vendors, logistics partners and internal procurement teams

Responsibilities

Place and manage IT hardware orders for AMER
Own the end-to-end hardware asset lifecycle, including provisioning, deployment, refreshment and secure decommissioning
Ensure accurate asset tagging, tracking and chain-of-custody throughout the lifecycle
Support and escalate ServiceNow asset-related tasks for regional and onsite coordinators
Maintain accurate and compliant asset and CI records within the ServiceNow CMDB
Perform data validation, reconciliation and remediation to ensure database accuracy
Conduct onsite and regional stockroom audits across AMER
Investigate and resolve inventory discrepancies and variances, ensuring that stockroom processes align with audit, security and compliance requirements
Maintain documentation to support audit readiness and operational consistency
Assist with asset-related incidents and issue investigations by gathering, validating and documenting required information
Apply technical and operational expertise to resolve service disruptions in coordination with IT operations, workplace and security teams
Identify opportunities for improving asset lifecycle, inventory and CMDB processes
Create clear, concise and well-organized communication materials (procedures, guidelines, audit findings, status updates)
Demonstrate flexibility and adaptability when adopting new tools, processes or regional requirements