Senior Internal Consultant

Medical University of South Carolina • Charleston, SC

2d

About The Position

MUSC Health Consulting and Service Delivery is an innovative, multifaceted team whose mission is achieving organizational excellence through enterprise transformation, system alignment, performance accountability, and leading project management approaches. With an enterprise-wide impact, Internal Consulting partners with leaders, teams, and individuals throughout MUSC and MUSC Health in planning and executing strategic and operational initiatives, providing decision support, and monitoring performance. Our team combines deep organizational knowledge with thoughtful, creative approaches to solve complex problems and support meaningful, lasting improvement.

The Senior Internal Consultant of Consulting and Service Delivery is a valued member of the Office of the CEO, reporting to the Senior Manager of Consulting and Service Delivery. Under general supervision, the Senior Internal Consultant provides client-facing, consultative, and advisory services to MUSC Health Executive Leadership, Integrated Clinical Centers of Excellence (ICCE), business units, functional areas, and teams, and serves as a collaborative liaison to functions across the health system.

This position partners with leaders across the enterprise and its divisions to identify opportunities, develop operational plans, and support accountability for performance metrics across all strategic pillars — Quality, Safety, Finance, Growth, People, and Innovation. The Senior Internal Consultant works alongside assigned operational leaders and business units to develop thoughtful, practical solutions that address specific business objectives and advance the health system's strategic intent.

The Senior Internal Consultant provides support for navigating governance structures, leadership accountability frameworks, internal consulting engagements, service delivery, and performance transformation. This role requires a strong operational planning and accountability management across the service line structure at MUSC Health.

The Senior Internal Consultant plays an important role in supporting the alignment and activation of the ICCE Accountability Operational Planning Program, helping to connect division-level execution to enterprise-level initiatives that reflect MUSC Health's strategic priorities. This role embraces a forward-looking mindset, drawing on data-driven methodologies and emerging technologies — including intelligent automation and artificial intelligence (AI) — to continuously improve clinical and operational performance across the health system.

As a vital member of the Office of the CEO, the Senior Internal Consultant of Consulting and Execution supports the alignment of strategic planning to operational execution., and the connection to enterprise level initiatives that support our strategic intent.

Requirements

• Master's degree required. Master of Health Administration (MHA) or Master of Business Administration (MBA) preferred. Other relevant graduate disciplines (MPH, MS, or equivalent) will be considered.
• Minimum of 3 years of progressive experience in healthcare administration, management consulting, program management, or operational performance improvement. Experience within an academic medical center or large, integrated health system is strongly preferred.
• Project Management Professional (PMP – Required)
• Organization Change Management (Preferred)

Nice To Haves

• AI certifications in healthcare AI applications, AI strategy, or equivalent
• Experience with AI agent development or intelligent automation platforms
• Bachelor's Degree or Equivalent Work Experience: 8 years progressive work experience and 3 years management experience

Responsibilities

• Provides advisory, program management (managing multiple projects), process improvement and other consultative support to leaders, programs, initiatives, projects and or ICCE/Business units across the health system.
• Provides support for the ICCE Accountability Operational Planning related to development of operational plans for service line structure.
• Serve as a member of the Office of the Chief Administrative Officer: Support the functions of ICCE Accountability Operational Plan development, performance alignment, measurement, management & accountability, and transformation.
• Proactively track and monitor opportunities for improvement and organizational expectations of leaders and connect resources to improve performance and drive value.
• Mentor and develop staff on projects and professional development opportunities, although this role doesn’t have direct supervisory responsibilities.
• Serves as a member of the Office of the CEO: Promotes a culture of transparency and collaboration across the health system and assists business units in navigating the health systems processes, procedures and major initiatives.
• Identify opportunities for intelligent automation, AI-enabled workflows, and digital innovation to reduce administrative burden and strengthen the quality of decision-making across the enterprise.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior