Senior Internal Communications Program Manager
About The Position
Develops and implements internal communications strategies and related activities for internal communications channels to engage and educate internal and external audiences about the company’s mission, vision, goals, culture, and progress, while enriching the employee experience. The role’s strategies align with the company’s focus on dual eligibles, complex populations, and Medicare Advantage. The position defines and leads the strategic direction for assigned training channels, works across functions to identify training needs, and ensures timely delivery. It leads cross-functional meetings, communicates project status to stakeholders through updates, executive summaries, and presentations, and advises internal teams on training and communications strategy and best practices. The role also develops channel-specific content plans with communications partners, evaluates and optimizes channel effectiveness, and tracks and reports KPIs to refine strategies. The Program Manager oversees projects through the full project life cycle, including requirements gathering, project planning and scheduling, resource management, execution, deployment, and closure. Other duties may be assigned, and the employee must comply with all policies and standards. This is a fully remote position that can be located anywhere in the United States. Applicants must be authorized to work in the U.S. without current or future employment-based visa sponsorship.
Requirements
- Bachelor’s degree in communications, journalism, public relations, a related field, or equivalent experience.
- Four to six years of communications, public relations, or marketing experience.
- Authorization to work in the United States without the need for current or future employment-based visa sponsorship.
Nice To Haves
- Master’s degree preferred.
- Experience with regulatory communication, analysis, and training preferred.
Responsibilities
- Develop and execute internal communications strategies aligned with the company’s focus on dual eligibles, complex populations, and Medicare Advantage.
- Define and lead the strategic direction for assigned training channels; work cross-functionally to identify training needs and ensure timely delivery.
- Provide leadership and communicate project status to stakeholders, including through executive summaries and presentations.
- Lead cross-functional meetings to meet stakeholder expectations and company objectives.
- Evaluate and optimize training and communications channels for impact and effectiveness.
- Collaborate with internal communications partners to create channel-specific content plans that support organizational goals and improve knowledge and engagement on strategic priorities.
- Track and report KPIs for internal communications channels and use insights to refine strategies.
- Guide and counsel internal teams or clients on training and communications best practices and strategy.
- Manage projects through the full project life cycle, including requirements gathering, planning and scheduling, resource management, execution, deployment, and closure.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Comprehensive benefits package
- Competitive pay
- Health insurance
- 401(k) plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off
- Paid holidays
- Flexible approach to work schedules, including remote, hybrid, field, or office options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
