Consultant Senior Caregiver Engagement

Mosaic Life Care•Saint Joseph, MO

12d

About The Position

The Senior Internal Communications Consultant is responsible for leading and delivering clear, compassionate information and education related to benefits, policies, and programs that affect caregivers’ work and well-being. This position's largest, most important customer is Human Resources, acting as a trusted advisor to both team members and leadership while remaining hands-on in writing, planning, and executing communication for customers across the organization.

Requirements

Bachelor's Degree - in Communications, Human Resources, or related field - Required
6-9+ Years - Human Resources or internal communications experience - Required
Excellent writing and editing skills
Strong ability to simplify complex topics
Empathetic, caregiver first mindset
Highly organized with strong attention to detail
Must be able to maintain confidential and sensitive information
Ability to earn trust with members of leadership as well as caregivers at every level of the organization
Self-starter
Collaborative and solutions oriented
Able to receive and deliver constructive feedback
Hands on, dependable, and proactive
Calm and clear communicator during change
Committed to achieving and living Mosaic’s vision, mission, life care values and caregiver promise

Nice To Haves

Strong background in communication benefits topics- Preferred
Previous health care communications, especially navigating special aspects of employee workflow (e.g., multiple shifts, education levels, salary levels) - Preferred
Previous experience working with leaders at the C-suite level - Preferred

Responsibilities

Lead caregiver focused communications
Write, edit, and deliver communication related to Mosaic policies, programs, and updates
Translate complex information into simple, easy-to-understand language
Ensure messaging is clear, accurate, timely, and culturally sensitive
Own caregiver benefits communication end to end including the creation of benefits guides, FAQs, enrollment materials, reminders and much more
Lead communication for open enrollment and benefits changes
Round with leaders to listen to caregivers and gather real stories
Build trust and ask thoughtful questions to capture authentic experiences
Write clear, engaging stories that reflect caregivers’ voices and impact
Partner with leaders to identify and share meaningful stories
Organize stories for use in communications, meetings and recognition
Lead daily internal communications to caregivers
Act as content manager for internal communications to ensure logical flow to social media, when appropriate
Act as project manager for internal content, notifying team members when content is due and expectations for said content including digital artwork is provided on time
Draft and distribute messages across the intranet, email and print mediums as necessary
Ensure caregivers receive consistent updates, reminders and announcements written between the 6th and 8th Grade Level.
Maintain a warm, caring and supportive communication tone
Coordinate details, including communication, of Caregiver Meetings (townhalls) ensuring rooms are reserved, snacks and drinks are available, handouts are created and distributed, quiz or survey is distributed and tallied for prize distribution
Provide guidance on social media content based on internal content and organizational events, activities and recognitions
Serve as a communications advisor to Human Resources and other cross-functional internal clients
Provide guidance on caregiver centered messaging
Support leaders with caregiver facing talking points and materials
Review and improve Human Resources’ communications for clarity and impact
Create communication plans for Human Resources and other cross-functional internal clients initiatives and changes
Track caregiver feedback and communication effectiveness
Recommend improvements to tools, channels and messaging approaches