Consultant Senior Caregiver Engagement

Mosaic Life Care•Saint Joseph, MO

12d

About The Position

The Senior Internal Communications Consultant is responsible for leading and delivering clear, compassionate information and education related to benefits, policies, and programs that affect caregivers’ work and well-being. This position’s largest, most important customer is Human Resources, acting as a trusted advisor to both team members and leadership while remaining hands-on in writing, planning, and executing communication for customers across the organization.

Requirements

Bachelor's Degree in Communications, Human Resources, or related field - Required
6-9+ Years of Human Resources or internal communications experience - Required
Excellent writing and editing skills
Strong ability to simplify complex topics
Empathetic, caregiver-first mindset
Highly organized with strong attention to detail
Must be able to maintain confidential and sensitive information
Ability to earn trust with members of leadership as well as caregivers at every level of the organization
Self-starter
Collaborative and solutions-oriented
Able to receive and constructive feedback
Hands-on, dependable, and proactive
Calm and clear communicator during change
Committed to achieving and living Mosaic’s vision, mission, life care values and caregiver promise

Nice To Haves

Strong background in communicating benefits topics - Preferred
Previous health care communications, especially navigating special aspects of employee workflow (e.g., multiple shifts, education levels, salary levels) - Preferred
Previous experience working with leaders at the C-suite level - Preferred

Responsibilities

Lead caregiver-focused communications, including writing, editing, and delivering communications related to Mosaic policies, programs, and updates.
Translate complex information into simple, easy-to-understand language, ensuring messaging is clear, accurate, timely, and culturally sensitive.
Own caregiver benefits communication end-to-end, including the creation of benefits guides, FAQs, enrollment materials, and reminders.
Lead communication for open enrollment and benefits changes.
Gather caregiver stories through leader roundtables, building trust and asking thoughtful questions to capture authentic experiences.
Write clear, engaging stories that reflect caregivers’ voices and impact, partnering with leaders to identify and share meaningful stories.
Organize stories for use in communications, meetings, and recognition.
Lead daily internal communications to caregivers, acting as content manager for internal communications in coordination with the Marketing team.
Ensure logical flow of content to social media when appropriate.
Act as project manager for internal content, notifying team members of deadlines and expectations.
Draft and distribute messages across intranet, email, and print mediums.
Ensure caregivers receive consistent updates, reminders, and announcements written between the 6th and 8th Grade Level, maintaining a warm, caring, and supportive tone.
Coordinate details, including communication, of Caregiver Meetings (town halls), ensuring rooms are reserved, refreshments are available, handouts are created and distributed, and quizzes/surveys are distributed and tallied for prize distribution.
Provide guidance on social media content based on internal content and organizational events, activities, and recognitions, in collaboration with the Marketing Team.
Serve as a communications advisor to Human Resources and other cross-functional internal clients.
Provide guidance on caregiver-centered messaging.
Support leaders with caregiver-facing talking points and materials.
Review and improve Human Resources’ communications for clarity and impact.
Create communication plans for Human Resources and other cross-functional internal clients' initiatives and changes.
Track caregiver feedback and communication effectiveness.
Recommend improvements to tools, channels, and messaging approaches.