Senior Internal Auditor – Business & IT Operations

ServiceNow•San Diego, CA

8d•Remote

About The Position

ServiceNow is seeking an experienced Senior Auditor to support planning and lead execution of global and/or regional operational and integrated audits across business operations, IT general controls, and application controls. This remote position reports to the Director, Internal Audit Management. The role combines audit planning and execution with building AI-enabled tools and automations to improve the audit lifecycle. The successful candidate will work in a collaborative, fast-paced team and help shape Internal Audit’s AI playbook, methodology, automation, and reporting.

Requirements

Minimum four-year degree or US equivalent from an accredited university.
Minimum five years of work experience, including three years at a public accounting firm, with experience in internal auditing, external auditing, SOX, operations, and process improvement.
Experience auditing IT general controls, application controls, and business operational processes.
Ability to work across technology and business-process audits, including within the same integrated engagement.
Understanding of data governance and privacy compliance, and ability to apply system architecture knowledge to reviewed processes.
Understanding of risks and controls in modern technology environments.
Awareness of AI/GenAI governance and model risk considerations.
Demonstrated experience building a tool, automation, script, or AI workflow that solved a real work problem.
Hands-on experience with generative AI tools such as Claude, ChatGPT, or Copilot beyond basic chat, including custom prompts, agents, or automated workflows.
Good understanding of business and operations, with strong analytical and project management skills.
Proficiency in Excel and process mapping tools.
Strong critical-thinking and analytical skills, including root cause analysis.
Excellent verbal, written, oral communication, and presentation skills.
Ability to work independently and as a team member.
Ability to manage multiple tasks concurrently, efficiently, and effectively with minimal oversight.
At least one of the following certifications: CISA, CISM, CIA, or CPA.

Nice To Haves

Degree in Management Information Systems, Finance, or Accounting.
Public accounting experience at a Big 4 or national consulting firm.
Hands-on experience with data analytics tools such as Power BI.
Experience with SAP.
Familiarity with the ServiceNow platform, including IRM modules.
Exposure to a high-growth and/or rapidly changing technology enterprise.

Responsibilities

Support planning and scoping operational and integrated audits across business and IT operations.
Complete audit assignments efficiently and on time.
Conduct walkthroughs, evaluate process design, and test controls across business processes and IT systems; produce quality audit workpapers supporting audit observations.
Identify manual or repetitive audit steps and build AI-enabled solutions, such as prompt workflows, AI agents, scripts, or data pipelines, for evidence gathering, testing, and workpaper drafting.
Use data analytics and AI to test full populations when possible, identify control gaps, quantify risk exposure, and provide data-driven insights to management.
Document and share reusable tools and contribute to Internal Audit’s AI playbook.
Draft audit issues and develop valid conclusions for high-quality reports that support process and internal control improvements, considering implementation requirements, cost, and stakeholder feedback.
Communicate audit status, escalations, issues, and reporting matters effectively and promptly to audit leads.
Follow up with management on action items for Audit Committee reporting.
Participate in major business initiatives and advise the business on key risks, the control environment, and change initiatives.
Contribute to Internal Audit methodology, automation, and reporting, including use of ServiceNow IRM to scale audit coverage and quality.
Engage internal stakeholders, build working relationships, and represent the Internal Audit function.