Senior Integrations & Onboarding Specialist
About The Position
The role of Senior Integration and Onboarding Specialist is to support the integration and partner with newly acquired Ventures practices to support their transition into enterprise operations. Provide leadership development, change management, training expertise, and process improvement through implementations in alignment with Ventures’ business objectives. Primary liaison with Ventures’ practices to support development of assets for practice integrations and onboarding that impact internal operations and practice experience Support documentation of transition plans, synthesize cross-functional due diligence findings, and the requirements of external counterparties Collect input from key stakeholders and reconcile to lead the creation of coherent plans Consult and advise on end-to-end operations within practices and transition them towards strategic objectives Partner with internal teams to align resources and activities to support newly acquired practices and initiatives Use program management best practices and tools, track and measure results, and proactively identify obstacles and flag them for resolution Collaborate to develop and maintain operational data to drive service excellence, tracking progress against key performance metrics and driving positive outcomes Help the various departments manage the pace and momentum of the integrations, pushing for timely decisions on key issues and providing true accountability for action items and deadlines Investigate, track, and resolve practice issues during implementation and ongoing Deliver documentation, processes and tools to ease implementation Complete thorough and accurate documentation of onsite consultations Gather and report identified practice opportunities and practice feedback Execute milestones and tasks related to training, system setup, equipment integration, conversion and Go Live Serve as lead and mentor to other Ventures operations, implementation and field management employees
Requirements
- Bachelor’s Degree in Business Administration or related field or equivalent experience
- Minimum 6 years of functional experience providing business consultative solutions for medical and doctor practices and processes
- Ability to be a team player and work effectively and prioritize business objectives
- Strong organizational and problem-solving skills
- Demonstrated leadership skills
- Proven ability to motivate and work within a team environment
- Multi-tasking across several projects
- Excellent verbal and written communication and interpersonal skills with an ability to establish rapport, trust, confidence, and credibility with business owners and staff
- Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration
- Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
- Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools, and hands-on training methods to address adult learning styles
- Knowledge of computer-based training software, word processing, presentation tools, and web-based training and tracking tools
- Ability to deliver effective, clear and professional presentations, both virtually and in person
- Ability to travel up to 75% of the time
- Clean DMV Record
Nice To Haves
- Project management background is a plus
Responsibilities
- Support the integration and partner with newly acquired Ventures practices to support their transition into enterprise operations.
- Provide leadership development, change management, training expertise, and process improvement through implementations in alignment with Ventures’ business objectives.
- Serve as primary liaison with Ventures’ practices to support development of assets for practice integrations and onboarding that impact internal operations and practice experience.
- Support documentation of transition plans, synthesize cross-functional due diligence findings, and the requirements of external counterparties.
- Collect input from key stakeholders and reconcile to lead the creation of coherent plans.
- Consult and advise on end-to-end operations within practices and transition them towards strategic objectives.
- Partner with internal teams to align resources and activities to support newly acquired practices and initiatives.
- Use program management best practices and tools, track and measure results, and proactively identify obstacles and flag them for resolution.
- Collaborate to develop and maintain operational data to drive service excellence, tracking progress against key performance metrics and driving positive outcomes.
- Help the various departments manage the pace and momentum of the integrations, pushing for timely decisions on key issues and providing true accountability for action items and deadlines.
- Investigate, track, and resolve practice issues during implementation and ongoing.
- Deliver documentation, processes and tools to ease implementation.
- Complete thorough and accurate documentation of onsite consultations.
- Gather and report identified practice opportunities and practice feedback.
- Execute milestones and tasks related to training, system setup, equipment integration, conversion and Go Live.
- Serve as lead and mentor to other Ventures operations, implementation and field management employees.
Benefits
- Eligible bonuses and commissions
- VSP Vision benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
