Senior Specialist - Partner Integrations
About The Position
The New Verticals Partner Integrations team develops innovative technological solutions to help merchants seamlessly expand their operations, including our platform for first-party grocery and convenience delivery. As DoorDash scales its integrated delivery offerings, we are seeking individuals to define best-in-class integrations for our new warehousing product, DashMart Fulfillment Services, and work cross-functionally to bring them to market. DoorDash is seeking a high-energy Technical Account Manager to own the success and shape the integration platform offering for Merchants adopting our new products. In this role, you will dive into the lowest level of technical detail, solve intricate data-flow challenges, and collaborate cross-functionally to build a world-class integrations platform. If you thrive in ambiguity, love technical problem-solving, and want to scale a rapidly growing business line, we want you on our team!
Requirements
- Proven track record of maintaining and enhancing processes
- Strong ability to collaborate with external partners to drive successful partnerships
- Experience in project and/or program management
- Proven success working in cross-functional engineering and operations teams
- 3+ years of experience translating technical concepts to business solutions
- Demonstrated technical knowledge of integrations, APIs and webhooks
- Hands-on working SQL experience to troubleshoot and self-serve
- Excellent written and verbal communication skills
- Bachelor’s degree required
Nice To Haves
- Experience working in warehousing or supply chain implementation is a plus
- You thrive in ambiguity and are a self-starter
- You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
- You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
- You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
- You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
- You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.
- You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You should be actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.
Responsibilities
- Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds.
- Communicate effectively with both technical and non-technical stakeholders to provide guidance and support.
- Define gaps in our system and recommend solutions to evolve our tech offering
- Translate complex technical requirements into clear business solutions that align with our Merchant’s needs
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
- equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
