Senior Integrated Network and Mission Operations Manager

Leidos•Orlando, FL

9d•Onsite

About The Position

Leidos is seeking a highly experienced Senior Integrated Network and Operations Manager to lead and unify mission operations (GSFC & KSC), the Network Integrated Operations Center (NIOC), and Enterprise Systems Support (ESS) in support of NASA’s AEGIS program. This role is responsible for the planning, execution, and continuous improvement of real-time mission, network, and enterprise systems operations, ensuring seamless coordination between mission environments, operational platforms, and enterprise IT infrastructure. The Integrated Operations Manager will lead a cross-functional team of engineers, operators, and enterprise systems (tools) personnel to ensure high availability, operational resilience, and mission success across NASA’s critical communications and IT systems. This position plays a key leadership role in driving an enterprise operations model – aligning mission execution, network operations, and enabling platforms (e.g., monitoring, automation, and analytics tools) – while standardizing processes across Incident, Problem, Change, and Availability Management.

Requirements

Bachelor’s degree with 15+ years of relevant experience (or Master’s with 12+ years; additional experience in lieu of degree considered)
8+ years of leadership experience managing operations teams in complex, mission-critical environments
Ability to obtain Public Trust clearance
Demonstrated experience supporting real-time mission operations, network operations centers (NOC/NIOC), or enterprise IT operations
Strong background in IT operations, network operations, and enterprise systems/tooling (ESS), including monitoring, observability, automation, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, or similar)
Proven experience implementing and managing Incident, Problem, Change, and Availability Management processes
Experience leading major incident response, escalation management, and Root Cause Corrective Action (RCCA) efforts
Ability to integrate operations with enabling platforms/tools to drive automation, efficiency, and improved service delivery outcomes
Strong financial acumen with experience managing cost, forecasting, and AOP execution in an operational environment
Ability to operate effectively in high-pressure, time-sensitive, mission-critical environments
Strong communication and stakeholder management skills, with the ability to engage both technical teams and executive leadership

Nice To Haves

Experience supporting NASA or other mission-critical, real-time operational environments
Familiarity with mission operations centers, NOC/NIOC environments, or space/communications systems
Experience integrating network operations, mission operations, and enterprise systems (ESS/tooling) into a unified operating model
Hands-on experience with observability, monitoring, and automation platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, AIOps tools)
Experience leading FRB, RCCA, and FACAR processes, with a focus on trend analysis, risk prioritization (e.g., RPN), and continuous improvement
Demonstrated ability to drive operational transformation, including automation, process standardization, and reduction of manual Tier 1 activities
Experience managing cost, workforce planning, and AOP execution within a large-scale operational environment
Familiarity with ITIL or similar service management frameworks
Strong understanding of enterprise network, infrastructure, voice, and mission systems integration

Responsibilities

Lead and integrate mission operations (GSFC & KSC), NIOC enterprise operations, and Enterprise Systems Support (ESS) to ensure unified execution, shared situational awareness, and seamless coordination across mission, network, and tooling domains
Oversee real-time mission support, including communications, network performance, anomaly detection, and response
Ensure alignment between mission timelines, network readiness, and the performance of critical operational tools and systems
Direct daily operations across mission, network, and enterprise systems environments, ensuring availability, reliability, and performance of critical services
Serve as the senior escalation point for priority incidents and mission-impacting events
Establish and enforce operational readiness standards across mission support, NIOC, and ESS platforms
Design and mature Incident, Problem, Change, and Availability Management processes
Lead RCCA efforts, ensuring issues across infrastructure, network, and tooling are fully analyzed and resolved with sustainable fixes
Chair a Failure Review Board (FRB) to assess incidents, trends, risks, and near misses
Oversee Failure Analysis and Corrective Action Reports (FACARs), ensuring standardized documentation, traceability, and closure of corrective actions
Ensure lessons learned are fed back into operations, engineering, and ESS/tooling enhancements
Lead the ESS team responsible for monitoring, observability, automation, ticketing, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain)
Ensure tools provide end-to-end visibility, actionable insights, and support proactive detection and response
Drive tool integration to enable correlated event management, automation, and reduced manual effort
Oversee lifecycle management of platforms, including optimization, upgrades, and capability expansion
Support development of a standardized enterprise operations model aligned to NASA mission objectives
Ensure integration between operations and enabling platforms (ESS) to support scalability and mission readiness
Partner with Engineering to embed operational and tooling requirements into system design and delivery
Integrate operations across network, infrastructure, voice, and mission systems to eliminate silos
Interface with NASA stakeholders, service providers, and telecommunications carriers
Ensure consistent execution of operational processes across centers and service domains
Provide executive-level reporting on operational status, risks, trends, and corrective actions
Manage cost, financial performance, and AOP execution across mission operations, NIOC, and ESS
Develop labor forecasts and staffing models aligned to workload and service demand
Monitor financial performance, addressing variances, risks, and opportunities
Drive cost optimization through automation and process improvements while maintaining mission performance
Partner with Program Finance on budgeting, forecasting, and reporting