Senior Insurance Advisor

BCAA • Burnaby, BC

1d • CA$56,606 - CA$70,757 • Onsite

About The Position

We are currently hiring a Senior Insurance Advisor who will provide exceptional customer service in our Member Contact Centre. As part of our commitment to an open and transparent recruitment process, a preferred internal candidate has been identified for this role. However, we recognize that there may be other team members across the organization who possess the skills, experience, and capabilities required to be successful in this position. This posting ensures that all qualified internal candidates have the opportunity to express interest and be considered fairly and equitably. As a Senior Insurance Advisor, you’ll build strong, trusting client relationships by helping our customers select the right mix of insurance products and services to meet their life’s events and future needs. Your commitment to deliver signature customer experiences enables BCAA to be the one of the most trusted organizations in British Columbia.

Requirements

• At least 2 consecutive years’ experience of general insurance experience, including one year experience selling homeowners insurance.
• Level 2 Insurance license
• Completion of Autoplan Essentials
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC
• Comfortable using technology, including basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• CAIB certification
• experience using ICBC systems
• ability to speak other languages aside from English

Responsibilities

• Independently issue BCAA insurance products and services to current and new customers to meet their needs.
• Help customers secure and/or renew their policies by reviewing current coverage and making recommendations.
• Collaborate with BCAA Support Teams and Underwriting to assess and recommend the right coverage for our customers.
• Achieve sales and productivity goals while upholding BCAA and AAA/CAA Member experience goals and underwriting guidelines.
• Lead customer accounts and documentation, from processing payments to issuing new, renewal, endorsements and cancellations for Insurance policies, BCAA Memberships, and additional products and services.
• Increase your industry knowledge and expertise towards becoming a team lead or people leader.
• Participate in BCAA’s training courses, maintain annual licensing requirements and keep up to date with the latest processes, products and service offerings in the insurance industry in a supportive environment.

Benefits

• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed