Senior Instrument Service Engineer – Training Center

Siemens Healthineers

5d•Onsite

About The Position

The Senior Instrument Service Engineer – Training Center serves as the final technical authority for all diagnostic instruments supporting customer and internal training. This role is accountable for instrument readiness, performance, compliance, and risk prevention to ensure uninterrupted training delivery and a world class customer experience. Operating with a high degree of autonomy, the position extends beyond break/fix service and includes advanced diagnostics, performance trend analysis, instructor enablement, and cross functional technical leadership.

Requirements

Minimum 5 years of field service or engineering experience with complex medical or laboratory diagnostic instruments
Expert-level troubleshooting and systems thinking
Strong diagnostic, analytical and problem-solving skills applied to complex technical issues
Ability to operate independently with limited oversight
Exceptional organizational skills with the ability to work independently and make decisions with limited oversight.
Ability to manage multiple systems, priorities, and deadlines simultaneously.
Strong written, verbal, and interpersonal communication skills
Proven ability to influence without authority
High attention to detail and disciplined documentation practices
Customer-focused mindset with clear ownership and accountability
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Experience with service documentation systems and databases
Ability to lift and move equipment up to approximately 50 pounds, with or without accommodation
Must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
Must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Bachelor’s degree in Engineering, Biomedical Engineering, or related technical discipline preferred (Equivalent experience accepted)
Demonstrated experience with Atellica platforms or equivalent IVD systems preferred
Experience with automation, middleware, or high‑volume laboratory environments preferred

Responsibilities

Own the technical performance, configuration, and readiness of all diagnostic systems used for customer and internal training.
Execute daily instrument readiness activities, including early morning startup, quality control, and verification of issue resolution prior to class start.
Serve as the final technical authority ensuring instruments meet defined training and customer experience standards.
Lead advanced troubleshooting, corrective actions, upgrades, installations, relocations, and configuration management.
Analyze service history, instrument logs, uptime data, and failure trends.
Identify systemic issues, readiness gaps, and service risks impacting training delivery.
Proactively mitigate risks before impact to scheduled training.
Provide clear, data‑driven recommendations to improve reliability.
Partner with Engineering, Product Support, and Education teams to resolve systemic issues.
Plan, perform, and document preventive maintenance aligned with Siemens Healthineers standards and training schedules.
Manage and execute Modification Updates (MUs) and software upgrades with full documentation.
Maintain audit‑ready service records and strict adherence to QMS, regulatory, safety, and documentation requirements.
Support audits, investigations, CAPAs, and quality initiatives related to training instruments.
Act as the primary technical escalation point for training center instrumentation.
Deliver service, instrument care, and fault‑prevention training to instructors and internal stakeholders.
Develop and maintain training center‑specific readiness checklists, service best practices, and guidance.
Mentor associate and mid‑level Service Engineers supporting the training environment.
Translate complex technical issues into clear, actionable guidance.
Act as a technical partner for cross‑functional local and global initiatives.
Provide structured feedback and recommendations for product enhancements based on real‑world instrument behavior.
Support technical workshops and enablement for instructors, FlexForce, and service teams.
Provide engineering guidance for laboratory infrastructure (water systems, refrigeration, environmental controls).
Partner with Facilities and external contractors on training center upgrades, renovations, and compliance initiatives.
Serve as the training center’s engineering liaison during construction or upgrade projects.
Provide regular updates on service status, planned maintenance, repairs, and identified risks.
Drive continuous improvement initiatives to enhance reliability, service processes, and training center efficiency.
Lead or contribute to special projects and product launches as required.