Instrument Service Specialist

Labcorp•Durham, NC

2d•Onsite

About The Position

Labcorp is seeking an Instrument Service Specialist to join our team at our RTP Site in Triangle Research, NC! Work Schedule: 8:00am - 4:30pm Monday through Friday. Overtime as needed. The Instrument Service Specialist is a technical service specialist responsible for performing preventive maintenance and diagnostic instrument repairs on UPC-MS/MS instrumentation and robotic liquid handlers (Waters Acquity UHPLC systems, Sciex triple quadrupole mass spectrometers, and Hamilton STAR robotic liquid handlers.). They work collaboratively within a decentralized group sharing responsibilities for on-site instrumentation in RTP, NC as well as remote support responsibilities. The instrument group works in close collaboration with the MedTox Research and Development department.

Requirements

Bachelor's degree in chemical, physical, biological, or clinical laboratory science or medical technology.
4 or more years of experience in a laboratory.
2 or more years of experience with Liquid Chromatography - Mass Spectrometry (LC-MS).
Strong understanding of instrumental analysis and ability to apply that understanding to the diagnosis of instrumental errors
Ability to balance and prioritize competing tasks while working independently.
Ability to effectively communicate with effective listening skills.
Ability to effectively solve problems.

Nice To Haves

4 or more years experience with Analyst, Sciex OS and Waters Acquity software.

Responsibilities

Maintain, calibrate, and clean instrumentation; perform scheduled/routine maintenance and critical function checks on the following analytical equipment: Waters Acquity UHPLC systems, Sciex triple quadrupole mass spectrometers, and Hamilton STAR robotic liquid handlers.
Diagnose and repair issues occurring in the above listed equipment; recognize significant changes in instrument function; troubleshoot as indicated.
Recognize when to contact external service vendors and work collaboratively to resolve issues quickly and efficiently to reduce overall down time of testing and/or instrument production.
Maintain accurate records and documentation for all laboratory equipment including, but not limited to, maintenance logs and instrument logs.
Schedule preventative maintenance and repairs internally and with external service vendors.
Consult with laboratory staff to ascertain that equipment functions properly and safely.
Demonstrate and explain correct operation of equipment to laboratory personnel
Provide troubleshooting assistance to laboratory personnel
Document and communicate equipment status to lab supervisors
The position also includes project-based process improvement assignments.