Senior Instructor

Salesforce•Indianapolis, IN

6d•$94,000 - $142,300

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Join our Training team as a Senior Instructor, where education meets Customer Success. In this role, you’ll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity. Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands-on workshops, and event-based learning, you’ll guide customers from understanding to adoption, helping them unlock real business value on the Salesforce platform. Instructors play a critical role in delivering value in our Salesforce Success Plans, as our primary 1:many approach. We’re looking for customer-obsessed individuals with strong communication skills, technical curiosity, and a passion for teaching. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the Salesforce ecosystem.

Requirements

3+ years of relevant professional experience in a technical, enablement, education, or customer-facing role
Demonstrated technical aptitude with enterprise systems, platforms, or software products
Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions
Ability to quickly learn new technologies and explain them in a structured, engaging way
Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)
Comfort facilitating live demos, hands-on exercises, and interactive discussions - including troubleshooting and debugging in real time
Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments

Nice To Haves

Prior experience with Salesforce (Data Cloud, Agentforce)
Background in roles such as Educator, Enablement Lead, Support Engineer, Success Manager, Solution Engineer, or Product Manager
Salesforce Certified in Data Cloud, and/or Agentforce Specialist
Experience supporting customer adoption, change management, or digital transformation initiatives

Responsibilities

Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person
Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience
Lead engaging, interactive sessions that encourage participation, discussion, and practical application
Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations
Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs
Partner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences
Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)
Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics
Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies
Build expertise across Data Cloud and Agentforce
Ramp and deliver core Data Cloud and Agentforce courses as well as our workshops.
Expand into additional Salesforce clouds as business needs evolve