Senior Instructional Designer

Workato•Palo Alto, CA

About The Position

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers

Requirements

Proven experience designing technical learning content for SaaS, automation, or AI products.
Ability to quickly learn and design learning content around complex technical concepts (AI agents, knowledge bases, APIs, data orchestration).
Skilled in authoring tools (Articulate, Captivate, Camtasia, Adobe CC, etc.) and multimedia production.
Experience working cross-functionally with Product, Engineering, and Customer Success teams.
Design evaluation mechanisms to capature data and feedback to drive continuous improvement.
Excellent written and verbal communication skills.
At least 6+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.
Experience with low-code/no-code platforms, automation, or AI-driven products.
Familiarity with Workato or similar integration/automation tools.
Knowledge of adult learning theory and instructional best practices.
Experience creating digital media (e.g. simulations, animated video, graphics, etc.)
Experience developing training for multiple modalities (virtual, hands-on/experiential, instructor led, synchronous/asynchronous) for a variety of audiences

Responsibilities

Develop and maintain learning paths, courses, and microlearning modules focused on Workato products (e.g. Agent Studio, Enterprise MCP, API Platform).
Create high-quality instructional materials (videos, e-learning, documentation, job aids) that explain Workato product concepts, features, and best practices through strong storytelling, learning flow, and user engagement.
Collaborate with Product, Engineering, and Customer Success to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap.
Design practical labs and real-world scenarios (e.g., building and managing Genies, configuring skills, building data orchestration workflows) to drive practical understanding.
Develop robust assessments, knowledge checks, and performance-based evaluation materials that measure learner proficiency.
Work with Product, Engineering, Customer Success, and SMEs as a trusted partner who can clarify technical requirements and ensure alignment with roadmap and customer needs
Gather learner feedback and analytics to iterate and improve instructional content, as well as contribute to standards, best practices, and process improvements within the team.
Stay current with AI, automation, and agentic trends to ensure Workato’s training is innovative and market-leading.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume