Senior Instructional Designer

Corpay • Atlanta, GA

20h • Hybrid

About The Position

CORPAY is currently looking to hire a Senior Instructional Designer within our Learning Design division. This position falls under our Sales Operations line of business and is located in the Atlanta, GA area. In this role, you are the Chief Architect of our sales learning factory. You won't just contribute to assessments; you will own the end-to-end building of the tools our sellers use to win. This is a high-visibility, 'hands-on-keys' role where you translate complex business strategies into high-impact, tactical training assets for our global revenue teams. You will report directly to Director of Learning Design, US Revenue Enablement and regularly collaborate with the team and other departments.

Requirements

• Bachelor’s degree in Instructional Design, Educational Technology, Web Design, or related field preferred.
• 5+ years of experience as an Instructional Designer.
• A power-user portfolio demonstrating your ability to build complex variables in Storyline, sleek UI/UX in Rise, and professional-grade video in Camtasia/Adobe.
• Expertise in instructional design, adult learning theory, and educational development.
• Extensive experience applying methodologies such as ADDIE and/or SAM.
• Proven ability to design learning programs from needs analysis through implementation and evaluation.
• Experience developing scenario-based, experiential, and practice-based learning.
• Strong consulting and facilitation capabilities.
• Ability to extract and synthesize content from SMEs.
• Advanced writing, editing, and presentation skills.
• Strong project management and organizational skills; able to manage multiple deadlines.
• Knowledge of modern learning strategies, delivery methods, and blended learning approaches.
• Ability to work collaboratively within a team environment.
• Proficiency in: Brainshark, Articulate 360 (Storyline, Rise), Adobe Captivate, Camtasia, Adobe Creative Cloud, Audacity.
• Proficiency with Learning Management Systems (LMS).

Nice To Haves

• CPLP, ATD, or other relevant professional certification is a plus.
• Graphic and web design experience preferred.
• Working knowledge of financial services and call center environments are preferred.

Responsibilities

• Contribute to the needs assessment and owns design, development, and delivery of training materials and performance support resources.
• Diagnose performance gaps and rapidly prototype custom learning solutions that solve real-world sales friction.
• Build and deploy a blended portfolio of in-person, virtual, eLearning, video, job aids, and other web-based training solutions.
• Architect scenario-based simulations and gamified challenges that force sellers to practice the move before they get in front of a customer.
• Produce comprehensive instructional documentation including training plans, high-level and detailed design documents, scripts, and storyboards.
• Consult and collaborate with Enablement Strategy + Execution Managers to assess training needs and create meaningful, scalable learning solutions.
• Partner with Subject Matter Experts (SMEs) to gather content, ensure accuracy, and manage expectations throughout the design process.
• Extract and translate technical jargon from product SMEs into high-energy, value-based seller-speak that actually lands in the sales teams.
• Coordinate with internal learning teams to deliver train-the-trainer programs and supporting resources.
• Partner with Enablement partners to develop assessment strategies and measure program effectiveness.
• Help maintain learning assets to ensure content remains accurate, relevant, and aligned with current processes.
• Update, refine, and curate existing course materials to improve clarity and effectiveness.
• Design and deploy AI Sales Agents and Copilots that support guided selling, next-best-action recommendations, and intelligent buyer engagement.
• Build and maintain structured AI-ready knowledge bases containing product information, buyer personas, competitive positioning, objection handling, and sales enablement content.
• Develop conversation flows and dialogue scripts for AI-driven sales interactions, including branching logic for discovery, qualification, objection handling, and closing scenarios.
• Create and optimize prompt libraries and system instructions to ensure consistent AI performance, brand tone alignment, compliance guardrails, and reusable conversational frameworks.
• Embed sales playbooks into AI workflows, enabling dynamic talk tracks, personalized email generation, real-time call guidance, and contextual sales recommendations.
• Design and facilitate AI-powered roleplay simulations that allow sales teams to practice against simulated buyer personas and real-world selling scenarios.
• Implement AI call coaching and feedback systems that provide automated scoring, conversational insights, performance analysis, and actionable recommendations for sales improvement.
• Collaborate cross-functionally with sales, enablement, marketing, and technical teams to continuously improve AI-assisted selling experiences and operational efficiency.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior