Senior Inside Sales Manager - Facilities Solutions

Staples Inc.•Maitland, FL

About The Position

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. As a Senior Manager of Inside Sales, Facility Solutions (FS), you lead a team of Senior Inside Account Executives responsible for consultative, solution-based selling across Janitorial/Sanitation (Jan/San) and Breakroom categories. You are accountable for profitable sales, margin growth, and customer share of wallet. This role emphasizes consistent, high-impact coaching delivered through live, recorded, and digital interactions, paired with strong strategic deal leadership. You are responsible for developing seller capability aligned to current and future business needs, pipeline discipline, and customer-focused execution. You partner closely with selling leaders and cross-functional teams to deliver cohesive, customer-centered solutions.

Requirements

5+ years of B2B sales experience, including 3+ years of sales leadership experience or equivalent relevant experience.
High School Diploma or GED.
Ability to coach sellers to uncover customer needs, articulate value, and deliver solution-based outcomes.
Proficiency using and coaching CRM, analytics, and digital enablement tools to inform opportunity and pipeline decisions.
Strong focus on solving customer problems and delivering long-term value.
Demonstrated capability to coach, provide feedback, and build seller readiness through live, recorded, and digital interactions.
Ability to navigate complexity and guide strategic decisions within opportunity and pipeline reviews.
Takes initiative, prioritizes effectively, and converts plans into results
Demonstrates accountability, persistence, and sustained effort while staying focused on results in the face of challenges, setbacks, and evolving priorities.
Ability to align selling partners and cross-functional stakeholders during deal strategy and execution.
Inclusive leadership approach that values diverse perspectives and experiences.
Commitment to continuous learning and personal growth.

Nice To Haves

Experience leading and developing sales professionals through virtual and digital coaching.
Demonstrated success driving profitable sales and margin growth.
Experience managing complex, multi-stakeholder opportunities.
Strong business, financial, and analytical acumen.
Experience supporting Facility Solutions categories, including Jan/San and Breakroom.
Full sales-cycle and pricing strategy experience.
Proficiency with CRM and digital selling tools.

Responsibilities

Drive Jan/San and Breakroom sales—including janitorial paper and dispensers, cleaning chemicals and supplies, hand soaps and sanitizers, safety supplies, breakroom products, and total coffee programs—to increase customer share of wallet, profitable sales, and margin growth.
Lead and develop Senior Inside Account Executives through regular coaching, opportunity and pipeline funnel reviews, and performance feedback using live, recorded, and digital interactions.
Guide and support complex, multi-stakeholder opportunities through structured opportunity reviews from qualification through negotiation and execution.
Maintain pipeline health, deal quality, KPI attainment, and forecasting accuracy through consistent funnel inspection.
Coach consultative selling, strategic thinking, digital dexterity, value articulation, and negotiation through real deal and call scenarios.
Proactively strengthen team capability by aligning performance feedback, developmental assignments, and career paths with current and future business needs.
Personally model, teach, and reinforce effective use of CRM, analytics, and digital selling tools.
Collaborate with account teams and sales leaders to align on account strategy, coverage, and execution across opportunities.
Partner with pricing, merchants, operations, and enablement teams to shape solutions and support execution.
Reinforce customer-centered problem-solving and value creation through deal strategy, coaching, and pipeline decisions.
Effectively implement and monitor key program components, including performance to sales/margin targets, commission plans, performance appraisals, and professional development.
Conduct regular one-on-one meetings with team members to reinforce sales methodology, develop core sales competencies, provide call coaching, and drive pipeline health through disciplined pipeline management.
Actively participate in customer calls and meetings to support deal progression, strengthen customer relationships, and create real-time coaching opportunities.
Hire, retain, and develop talent by aligning career development goals with organizational objectives.
Directly influences revenue growth, profitability, and customer retention within the Facility Solutions segment.
Improves sales productivity and effectiveness through coaching and capability development.
Drives increased penetration of Jan/San and Breakroom categories within existing accounts.
Enhances customer experience through consistent, solution-oriented engagement.
Contributes to achieving regional or organizational short-term financial and operational objectives.
Strategically attacks results with a well-thought-out plan, leveraging people, tools and reporting.
Forward-thinking and solution-oriented, proactively adapts to change and drives meaningful impact across the team and throughout the broader sales organization.
Exercises independent judgment in managing daily operations, prioritizing resources, and resolving complex sales challenges.
Makes tactical decisions impacting pipeline management, deal strategy, and team performance.
Interprets and executes policies while adapting approaches based on business conditions.
Escalates strategic issues as needed but operates with a high degree of autonomy.