Senior Innovation Analyst (HYBRID)

EQH•Syracuse, NY

19h•Hybrid

About The Position

Equitable is looking for a dynamic team member to join our Design Thinking team! You will leverage Design Thinking methodologies to define and solve complex business problems as part of New Ways of Working. Equitable is looking for as Senior Innovation Analyst to join the Design Thinking team, one of several teams within the Innovation & Design Office (IDO). The mission of the IDO is to increase the metabolism of the enterprise by fundamentally changing the way we think, work and lead as an organization. This includes guiding and executing Equitable’s end-to-end approach to innovation strategy and process improvement.

Requirements

Bachelors degree
3+ years of experience with planning, facilitating, and leading collaborative innovation workshops
2+ years of Business Analyst experience
Experience using digital collaboration tools, such as Microsoft Whiteboard and Miro
Proficiency in process mapping, journey mapping and activity flows
Proven experience with PowerPoint, Word and Excel
Experience with Agile-based project delivery
Understand Design Thinking and human-centered design principles; is a effective advocate for the customer
A strategic thinker who is passionate about improving client, advisor and employee experiences leading with empathy
Drills down to root causes to clearly identify and articulate core problems, not symptoms
Able to explore new domains and grasp complex concepts quickly
Leverages outside research and industry trends to provide thought leadership
Combines strong logical thinking with the ability to formulate creative solutions
Can clearly explain your work, process and decisions to teammates and cross functional stakeholders
Supports internal growth, development and innovation programs
Conducts in-depth analysis of existing business processes to identify inefficiencies and bottlenecks
An outcome-driven team member who takes ownership of workstreams and with a focus on driving results
Is a “do-er” – can build and structure quality presentations, conduct analysis and do research
Perseveres in the face of challenges and even thrives on uncertainty and ambiguity
Shows good judgment about when to get input or ask for help
Maintains a humble, collaborative attitude and is committed to doing what is needed—regardless of task size—to drive team success.
Manages (often multiple) complex projects to ensure overall success, including scope, timelines, resourcing, and timely quality deliverables that meet stated objectives
Is skilled in synthesizing qualitative information and quantitative data into impactful, results-oriented reports
An effective listener, communicator and facilitator who actively listens to stakeholders’ needs and can take the perspective of counterparts
Synthesizes complex ideas into simple language and actionable next steps
Brings people together to build consensus and co-create solutions
Demonstrates powerful oral and written communications skills (e.g., can lead executive-level presentations and also write compelling Board-level memos if needed)
Cultivates an environment of iterative thinking, continuous learning and innovation
Provides direction and mentorship to team members
Has the impeccable ability to communicate with and lead a group of individuals (often including executives) through the process of Design Thinking, Process Re-engineering and collaborative ideation
Exhibits an ability to influence in a matrixed environment
Has the ability to rethink foundational business assumptions.

Nice To Haves

Bridge the gap between technology, business, and customers
Have versatile visual design skills including presentation development and prototyping
Experience with Service Design blueprinting
Design Thinking formal coursework

Responsibilities

Design and plan Design Thinking/Process Re-engineering workshops with creative and collaborative problem solving as the priority objective
Lead pre-workshop discovery sessions and engage with stakeholders to outline the primary goals and initiative approach
Energetically facilitate collaborative workshops virtually, in-person or hybrid, ensuring participants remain engaged and are led toward achieving desirable outcomes
Actively lead and manage projects – ranging from simple to complex – including prioritization of activities, working within team capacity and anticipating issues
Structure workshop formats and agendas including pre-work consulting with stakeholders
Develop detailed documentation for process flows
Create training and education materials for Design Thinking
Actively participate in the Design Thinking team activities around including team-building, communications and department support
Participate in discovery research and analysis of quantitative and qualitative information
Support a culture of iterative thinking, continuous learning and innovation
Champion Design Thinking and Process Re-engineering throughout the organization as a key pillar of the Innovation & Design Office