Senior Innovation Analyst (HYBRID)

Equitable•Syracuse, NY

3d•Hybrid

About The Position

Equitable is looking for a dynamic team member to join our Design Thinking team! You will leverage Design Thinking methodologies to define and solve complex business problems as part of New Ways of Working. Equitable is looking for as Senior Innovation Analyst to join the Design Thinking team, one of several teams within the Innovation & Design Office (IDO). The mission of the IDO is to increase the metabolism of the enterprise by fundamentally changing the way we think, work and lead as an organization. This includes guiding and executing Equitable’s end-to-end approach to innovation strategy and process improvement. This position offers a hybrid work schedule, with an on–site presence of 2–3 days per week combining flexibility with team collaboration. The base salary range for this position is $95,000 - $140,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

Requirements

Bachelors degree
3+ years of experience with planning, facilitating, and leading collaborative innovation workshops
2+ years of Business Analyst experience
Experience using digital collaboration tools, such as Microsoft Whiteboard and Miro
Proficiency in process mapping, journey mapping and activity flows
Proven experience with PowerPoint, Word and Excel
Experience with Agile-based project delivery
Understands Design Thinking and human-centered design principles; is a effective advocate for the customer

Nice To Haves

Bridge the gap between technology, business, and customers
Have versatile visual design skills including presentation development and prototyping
Experience with Service Design blueprinting
Design Thinking formal coursework

Responsibilities

Design and plan Design Thinking/Process Re-engineering workshops with creative and collaborative problem solving as the priority objective
Lead pre-workshop discovery sessions and engage with stakeholders to outline the primary goals and initiative approach
Energetically facilitate collaborative workshops virtually, in-person or hybrid, ensuring participants remain engaged and are led toward achieving desirable outcomes
Actively lead and manage projects – ranging from simple to complex – including prioritization of activities, working within team capacity and anticipating issues
Structure workshop formats and agendas including pre-work consulting with stakeholders
Develop detailed documentation for process flows
Create training and education materials for Design Thinking
Actively participate in the Design Thinking team activities around including team-building, communications and department support
Participate in discovery research and analysis of quantitative and qualitative information
Support a culture of iterative thinking, continuous learning and innovation
Champion Design Thinking and Process Re-engineering throughout the organization as a key pillar of the Innovation & Design Office